Open To Work
Manuel Garcia
Glendale,AZ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
1993
1993
years of post-secondary education
Work History
Service Advisor
Horne Kia
Gilbert, Arizona
2025.05 - 2026.04
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Communicated service recommendations based on vehicle inspections and customer needs.
- Coordinated with technicians to ensure timely completion of service requests.
- Managed customer records using dealership management software systems.
- Educated customers on maintenance plans and warranty options available for vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Ensured that all customer inquiries were handled promptly and accurately.
Salesperson
American Glass Professionals
Phoenix, AZ
2023.10 - 2025.04
- Assisted customers in selecting glass products for various applications.
- Provided product knowledge and recommendations to enhance customer satisfaction.
- Managed inventory levels and organized stock for efficient access.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Nuclear Driver
Arizona Healthcare Human Resources Association
2022.09 - 2023.10
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Adhered to safety protocols during all transportation activities.
- Managed time efficiently to meet scheduled transport requests promptly.
- Documented daily trips and reported any vehicle issues immediately.
Delivery Driver
Edible Arrangements
2013.02 - 2023.05
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer and business offices.
Route Sales Representative
Frito Lay
2017.12 - 2022.08
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Immediately addressed problems with customers to promote speedy resolution.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Account Manager
Coca Cola Refreshments
2005.05 - 2016.07
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Bar & Restaurant Manager
Coyote Hills Bar And Grill
2015.01 - 2016.03
- Oversaw food preparation and monitored safety protocols.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled employees work schedules, and worked with Bouncers duties.
Account Manager
Miller Brands Of Phoenix, Pearce Beverage Co.
1994.01 - 2004.04
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
High School Diploma -
Cortez High School
Phoenix, AZCriminal Justice
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Customer Rapport
- GPS and Route Planning
- Shipping and Packaging
- Order Picking and Processing
- Issue Resolution
- Team Support
- Sales Goals
- Route Management
- Merchandise Sales
- Display Building
- Route Growth
- Stock Rotation
- Sales Representation
- Customer Service and Assistance
- Vehicle inspection
- Dealership software
- Attention to detail
- Warranty claims process management
- Service scheduling
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$137000/yr - $200000/yrTimeline
Service Advisor
Horne Kia
2025.05 - 2026.04
Salesperson
American Glass Professionals
2023.10 - 2025.04
Nuclear Driver
Arizona Healthcare Human Resources Association
2022.09 - 2023.10
Route Sales Representative
Frito Lay
2017.12 - 2022.08
Bar & Restaurant Manager
Coyote Hills Bar And Grill
2015.01 - 2016.03
Delivery Driver
Edible Arrangements
2013.02 - 2023.05
Account Manager
Coca Cola Refreshments
2005.05 - 2016.07
Account Manager
Miller Brands Of Phoenix, Pearce Beverage Co.
1994.01 - 2004.04
High School Diploma -
Cortez High School
Criminal Justice
Maricopa Community Colleges - Phoenix College