Ashley Romias
Ken Garff Aloha Kia
11
years of professional experience
Driven automotive professional with strong skills in customer retention, dealership processes, and team collaboration. Demonstrated success in managing service operations, increasing technician production, and enhancing customer satisfaction. Proven ability to quickly complete tasks efficiently while under pressure and meeting tight deadlines.
Work History
Service Advisor/Service BDC
1 Year 7 Months- Facilitated service appointments by actively checking in customers and generating repair orders.
- Prepared detailed cost estimates based on technician recommendations.
- Maintained high customer satisfaction standards by addressing inquiries and resolving issues efficiently
- Call in and submit prior authorizations to obtain approval for warranty repairs
- Scheduled and organized appointments based on shop capacity to optimize workflow
Recon Supervisor
1 Year 11 Months- Oversaw daily operations of vehicle recon processes, ensuring timely completion and quality standards.
- Created and dispatched repair orders for all Used Car Inspections, PDIs, Damage Claims, and Stock Recalls
- Increased team productivity through effective coaching and performance management.
- Coordinated with sales and service departments to optimize vehicle turnaround times and customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Operations Assistant
8 Months- Scheduled and booked shipping appointments to streamline logistics
- Facilitated customer check-in processes while verifying all required documentation.
- Pick up and drop off of customer vehicles at the pier
- Ensured cleanliness of stored vehicles to uphold company standards and customer satisfaction.
Warranty Admin
6 Months- Process, book, correct, and reconcile warranty claims
- Verified technician times and labor operations for each repair order to uphold service accuracy
- Ensured adherence to warranty schedule, which facilitated efficient claim processing and compliance.
- Secured necessary authorizations from management for processing problem claims.
Senior Clerk
6 Months- Process, book, correct, and reconcile warranty claims and schedules
- Validated technician time entries and labor operations for accuracy on each repair order.
- Processed, recorded, and filed all sublets and account invoices to ensure accurate financial tracking and reporting
- Responded to customer inquiries via phone to enhance service quality and support satisfaction.
Warranty Admin/Express Lane Advisor
3 Years 4 Months- Reviewed and submitted all warranty claims in a timely manner to secure proper reimbursement for the dealership.
- Managed processing of service department staff time sheets and submitted to human resources for payroll processing.
- Receive and process sublet invoices, and forward to Accounts Payable for payment
- Assist with greeting and checking in customers, assessing their needs for servicing their vehicle
Education
High School Diploma
Skills
Attention to detail
Multitasking and organization
Repair order management
Customer rapport
Pressure resilience
Excellent communication
Team building
Timeline
Service Advisor/Service BDC
Ken Garff Aloha Kia
01.2025 - CurrentRead More
Recon Supervisor
Windward Auto Group
12.2023 - 11.2025Read More
Operations Assistant
The PASHA Group
07.2019 - 03.2020Read More
Warranty Admin
Lithia Motors, Inc. - Honolulu Buick GMC Cadillac
01.2019 - 07.2019Read More
Senior Clerk
Servco Pacific Inc
07.2018 - 01.2019Read More
Warranty Admin/Express Lane Advisor
Windward Auto Group
03.2015 - 07.2018Read More
Mid-Pacific Institute
High School Diploma
Read More