Manuel Gonzales
Azusa,CA
Summary
Property Manager with a strong Customer Service and General Construction background. Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Property Manager
Calvo Group Property Management
04.2015 - Current
- Helped make difficult properties marketable so company could sell
- Oversee maintenance & vendors work is performed reliably & on time
- Maintain a full property & make every effort to collect rents in a timely manner
- Helped to organize current property & collect all delinquencies
- Accountant for the Corporate office for 1 year.
On-Site Manager
Pro Residential Services Inc.
11.2011 - 07.2013
- Set up marketing accounts for its Southern California region
- Promptly handled eviction process from start to finish with a %98 success rate on several properties
- Using open communication with law enforcement and tenants to turn a crime filled property into a safe family environment
- Within a year, changed the community’s perception of properties and was able to increase leasing by %90
- Helped with market surveys to come up with new promotions to bring in more prospects and increase revenue
- Implemented new methods and fixtures during rehabs to save on future costs
- Helped with maintenance during emergencies or deadlines.
Prep & Detail Worker/Skilled Labor
Labor Finders
10.2005 - 12.2007
- Punch list
- Drywall repair
- Touch up Paint
- Finish Carpentry & Plumbing
- Hardware and Electrical Installation
- Lead a team to ensure homes were ready to sell on time.
Laborer
Labor Systems
06.2003 - 10.2005
- Site Clean-up
- General Labor
- Gained training for Prep and Detail Work.
Advanced Customer Service Rep
Verizon Wireless
06.1999 - 02.2001
- Offered promotions or rewards to customers based off profits and overall value while keeping company profits up
- Resolved escalated calls
- Helped retain customers during a difficult network change.
Education
GED -
Valley View High School
Ontario, CA03.1995
Skills
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Eviction Procedures
- Maintenance knowledge
- Maintenance Scheduling
- Property Management Expertise
Certification
- Fair Housing Training - 2023
Timeline
Property Manager
Calvo Group Property Management
04.2015 - Current
On-Site Manager
Pro Residential Services Inc.
11.2011 - 07.2013
Prep & Detail Worker/Skilled Labor
Labor Finders
10.2005 - 12.2007
Laborer
Labor Systems
06.2003 - 10.2005
Advanced Customer Service Rep
Verizon Wireless
06.1999 - 02.2001
GED -
Valley View High School