Manuel Guerrero
Broadview,IL
Summary
Results-oriented Retail Sales Associate with expertise in customer service and inventory management. Skilled in training new associates and implementing strategies to enhance team performance. Committed to driving sales growth through effective communication and problem-solving. Recognized for building strong customer relationships that lead to repeat business and increased loyalty.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Home depot
Broadview, Illinois
04.2023 - 07.2026
- Maintained accurate inventory levels and organized merchandise displays effectively.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Addressed customer inquiries, resolving issues promptly and professionally.
- Trained new associates on cash register operation and sales techniques during onboarding.
- Monitored store cleanliness and ensured compliance with safety standards regularly.
- Facilitated communication between departments to resolve issues efficiently.
- Supervised daily operations and monitored staff performance in a fast-paced environment.
- Developed strategies to enhance team productivity and performance.
Trainer
Mcdonalds
Maywood, IL
10.2020 - 03.2023
- Trained new team members on food safety and service procedures.
- Mentored employees on operational standards and best practices to ensure compliance and improve service quality.
- Conducted regular assessments to evaluate trainee performance.
- Collaborated with management to identify training needs and gaps.
- Provided ongoing support and feedback to enhance team skills and address performance challenges.
- Monitored and evaluated training activities to assess effectiveness and inform future training initiatives.
- Suggested specific training programs to improve job skills.
- Participated in workshops and seminars to stay current with industry trends.
Education
Business Analytics
Riverside Brookfield Highschool
Brookfield, IL05-2022
Skills
- Sales techniques
- Customer engagement
- Product knowledge
- Customer relationship management
- Order processing
- Inventory management
- Retail operations
- Cash handling
- Stocking and shelf organization
- Display setup
- Time management
- Attention to detail
- Safety compliance
- Workplace safety practices
- Team collaboration
- Employee training
- Conflict resolution
- Phone etiquette
- Professional demeanor
- Machine operation skills
- Strong work ethic
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Retail Sales Associate
Home depot
04.2023 - 07.2026
Trainer
Mcdonalds
10.2020 - 03.2023
Business Analytics
Riverside Brookfield Highschool