Manuel Guerrero
Lynn,USA
Summary
Account Manager dedicated to aligning client needs with effective solutions, ensuring high satisfaction and streamlined operations. Expertise in building strong stakeholder relationships and resolving operational challenges through proactive communication. Focus on transforming challenges into positive client experiences while maintaining compliance with service standards.
Overview
1
1
Certification
6
6
years of professional experience
Work History
ACCOUNT MANAGER
Northeast Security, Inc.
Watertown, USA
07.2025 - Current
- Acted as primary point of contact for clients, property management, tenants, vendors, engineering personnel, and security operations to streamline communication and service delivery.
- Built and maintain strong relationships with stakeholders by providing responsive communication, dependable service, and timely solutions.
- Identified client needs, address concerns, and coordinate appropriate follow-up to ensure expectations are met.
- Ensure high client satisfaction by being accessible, proactive, and focused on effective solutions.
- Resolve operational challenges, service concerns, access issues, and escalated situations in a professional and customer-focused manner.
- Oversee daily site operations and service delivery while maintaining compliance with client requirements and company standards.
- Delivered updates, recommendations, and incident findings to clients, company leadership, and internal teams to ensure transparency and alignment.
- Conducted investigations and prepare detailed reports that provide clients with accurate information and actionable next steps.
- Partner with property management, engineering teams, vendors, and emergency responders to coordinate solutions and minimize service disruptions.
SECURITY SUPERVISOR
Northeast Security, Inc.
Boston, USA
10.2023 - 07.2025
- Supervised security personnel across multiple shifts while supporting consistent service and operational standards.
- Coordinated communication among officers, management, vendors, clients, and emergency responders to streamline operations.
- Resolved customer concerns, emergencies, access-control issues, and service requests, ensuring clear communication throughout resolution.
- Monitored service quality and guided employees to enhance performance and customer interactions.
- Developed positive relationships with employees, visitors, vendors, property representatives, and law enforcement personnel.
- Assisted with the training and onboarding of new employees, including site procedures, service expectations, and reporting requirements.
- Prepared detailed reports documenting incidents, investigations, client concerns, and actions taken.
- Used active listening and problem-solving skills to understand concerns and provide appropriate solutions.
PRODUCT FLOW SPECIALIST / SALES ASSOCIATE
Best Buy
Burlington, USA
09.2021 - 11.2022
- Guided customers in selecting products and solutions tailored to personal and business needs.
- Built customer relationships through consultative conversations, product education, and personalized recommendations.
- Asked targeted questions to understand customer goals, concerns, budgets, and purchasing requirements.
- Addressed customer questions and concerns, fostering a positive purchasing experience.
- Recommended products and services that enhanced customer experience and satisfaction.
- Supported inventory management, merchandising, order fulfillment, and daily operational workflows.
- Collaborated with sales and operations teams to accommodate changing workloads and customer demand.
- Participated in ongoing product and service training to strengthen expertise and improve customer support.
SALES ASSOCIATE, WOMEN’S SHOES
Nordstrom
Burlington, USA
03.2020 - 11.2020
- Delivered a high-touch customer experience while assisting clients throughout the complete purchasing process.
- Used consultative and persuasive sales techniques to achieve performance goals.
- Cultivated loyal customer relationships through personalized service and tailored product recommendations.
- Used active listening to understand customer preferences and identify appropriate solutions.
- Resolved customer concerns and issues, ensuring high satisfaction and adherence to brand standards.
- Maintained professional relationships through proactive follow-ups, fostering repeat business and customer loyalty.
Education
High School Diploma -
Lynn Classical High School
Lynn, MA06-2020
Some College (No Degree) - Computer Science
Brandeis University
Waltham, MASkills
- Account and client management
- Customer relationship and retention
- Onboarding and issue resolution
- Conflict and escalation management
- Operational coordination
- Incident management
- Service quality reporting
- Report writing
- Stakeholder communication
- Team leadership
- Bilingual communication
Certification
Global Seal of Biliteracy, English, Spanish
Timeline
ACCOUNT MANAGER
Northeast Security, Inc.
07.2025 - Current
SECURITY SUPERVISOR
Northeast Security, Inc.
10.2023 - 07.2025
PRODUCT FLOW SPECIALIST / SALES ASSOCIATE
Best Buy
09.2021 - 11.2022
SALES ASSOCIATE, WOMEN’S SHOES
Nordstrom
03.2020 - 11.2020
High School Diploma -
Lynn Classical High School
Some College (No Degree) - Computer Science
Brandeis University