Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Manuel Jackson

Cypress,TX

Summary

Persuasive, self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products, educating clients and implementing pricing strategies. Specializes in developing new territories and discerning customer needs to deliver solutions.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TaskUs
New Braunfels, Texas
06.2022 - Current
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Using CRM and Zendesk

Maintenance Technician

Louisiana Methodist Children Home
Ruston, LA
11.2021 - 07.2023
  • Developed preventative maintenance plans for various types of machinery.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Provided technical support to production staff for machine troubleshooting needs.
  • Conducted regular safety checks to ensure compliance with OSHA standards.
  • Monitored inventory levels of replacement parts and supplies needed for repairs.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.

Customer Service Representative

Walmart
Monticello, AR
06.2019 - 10.2021
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Sales Associate

Walmart
Camden, AR
09.2017 - 10.2021
  • Conducted inventories on a regular basis to track stock levels.
  • Organized stockroom shelves according to size, color or style.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Tracked sales performance metrics to identify trends in market place.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Associate of Science - Industrial Science & Technology

Southern Arkansas University Tech
Camden, AR
05-2020

High School Diploma -

Rison High School
Rison, AR
05-2017

Some College (No Degree) - Kinesiology

Grambling State University
Grambling, LA

Skills

  • Data Entry
  • Data Collection
  • Call Management
  • Appointment Scheduling
  • Consultative Sales
  • Inbound and Outbound Calling
  • Complaint resolution
  • Scheduling
  • Call Center Operations
  • Payment Processing
  • Product Sales
  • Promotional support
  • Sales Development
  • Customer Service
  • Order Processing
  • Sales Training
  • CRM
  • Zendesk

Accomplishments

  • Microsoft Office Certified
  • National Young Leaders
  • A&B Honor Roll

Timeline

Customer Service Representative

TaskUs
06.2022 - Current

Maintenance Technician

Louisiana Methodist Children Home
11.2021 - 07.2023

Customer Service Representative

Walmart
06.2019 - 10.2021

Sales Associate

Walmart
09.2017 - 10.2021

Associate of Science - Industrial Science & Technology

Southern Arkansas University Tech

High School Diploma -

Rison High School

Some College (No Degree) - Kinesiology

Grambling State University

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Manuel Jackson