
Patient Service Representative with extensive experience at Baptist M&S Imaging, excelling in customer service and insurance verification. Recognized for effectively scheduling and managing patient intake with compassionate care and attention. Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations. Effectively training new staff to enhance operational efficiency.
Scheduled patients for diagnostic procedures while providing clear instructions on preparation and arrival details. Assisted with patient intake at outpatient radiology center. Confirmed exam orders and verified insurance coverage for in-network services. Collected payments and established payment plans as necessary. Dismissed patients with aftercare instructions when applicable. Coordinated care across multiple locations to meet patient needs. Managed records for upcoming exams, ensuring comparison with previous studies and submitting requests for medical records transfer. Created duplicate data discs for patients requiring personal copies of their records. Handled site cash funds, maintaining accurate Excel spreadsheets for business office submissions and managing bank deposits. Supported claims corrections and addressed error reports from the business center. Assisted in training new staff members. Opened the office promptly each day as part of daily operations.
Customer service
Scheduling appointments
Insurance verification
Patient intake
HIPAA compliance