Summary
Overview
Work History
Education
Skills
Timeline
Generic

MANUEL MEDRANO

McAllen

Summary

Experienced Customer Service Representative with a strong background in Microsoft Data Entry. Thrives in a team environment, bringing a positive attitude and the ability to establish rapport with clients. Dedication to maintaining customer satisfaction and contributing to company success is unwavering. Articulate, enthusiastic, and results-oriented, with a true passion for building relationships, cultivating partnerships, and driving business growth. Strong work ethic and thirst for knowledge, always prepared to diligently tackle any task at hand. Commitment to self-improvement through hard work makes a valuable asset to any team. Embraces challenges that allow to expand skills and knowledge. Additionally, as a professional technician, holds oneself to high standards and prioritizes achieving results. Excels in troubleshooting, repair, and preventive maintenance for various systems and equipment. Strong collaborator within a team setting, adaptable to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills.

Overview

2
2
years of professional experience

Work History

Maintenance Technician

GVA Property Manager
03.2024 - Current
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Installed new locks, door handles, and door closers.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Facilitated smoother operation of HVAC systems through regular maintenance and updates.
  • Enhanced guest satisfaction in facility areas by maintaining high standard of cleanliness and functionality.
  • Painting
  • Sheetrock and patching
  • Housekeeping
  • Appliance repair
  • Carpentry
  • Make ready
  • HVAC

Alarm Monitor / Dispatcher

Superior Alarms
10.2023 - Current
  • Develop and implement innovative strategies to improve alarm monitoring efficiency and response times, ultimately enhancing customer satisfaction and loyalty
  • Conduct regular training sessions for alarm monitor/dispatcher team members to ensure they are up-to-date on emergency response protocols and equipped to handle any situation effectively, contributing to a culture of continuous learning and improvement at Superior Alarms
  • Utilize data analysis tools and software to evaluate the effectiveness of alarm monitoring procedures, identify patterns, and make data-driven recommendations for optimizing response strategies and resource allocation, leading to more efficient and proactive alarm response at Superior Alarms
  • Implement safety measures and protocols to ensure the security of alarm monitoring equipment and technology, reducing the risk of system malfunctions or cybersecurity threats that could compromise monitoring capabilities at Superior Alarms

Cashier

Stripes
04.2023 - 10.2023
  • Provide exceptional customer service by actively engaging with customers, answering questions, and resolving issues in a timely and professional manner to enhance the overall shopping experience at Stripes
  • Demonstrate strong attention to detail by accurately processing transactions, handling cash, and maintaining a clean and organized cashier station to uphold the high standards of efficiency and professionalism at Stripes
  • Collaborate with the store manager and team members to identify opportunities for process improvement and efficiency in cashier operations to enhance customer service and streamline transaction processes at Stripes

Education

High School Diploma -

Premier High School
Pharr
06.2021

Skills

  • Communication Skills
  • Teamwork
  • Problem Solving
  • Decision Making

Timeline

Maintenance Technician

GVA Property Manager
03.2024 - Current

Alarm Monitor / Dispatcher

Superior Alarms
10.2023 - Current

Cashier

Stripes
04.2023 - 10.2023

High School Diploma -

Premier High School
MANUEL MEDRANO