Sherri Swilling
Clarksville,TN
Summary
Dedicated Assistant Manager professional with exceptional problem-solving abilities. Offering years of experience in the apartment devoted to balancing customer and company needs to drive profits and build brand loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
GVA Property Management
Clarksville, TN
10.2021 - Current
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs for seven properties.
- Scheduled vacant units for paint, resurfacing, carpet, cleaning for make ready.
- Improved resident retention by resolving issues and complaints.
- Processed all invoices for timely payment through Avid X Change.
- Processed move-out scopes and photos to establish cost of turning apartment for approval.
- Delegated maintenance team to complete timely repairs and enhancements.
Leasing Consultant/ Assistant Property Manager
Lincoln Property Management
Bellevue, TN
02.2020 - 07.2021
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed and followed up on tenant renewal notices.
- Verified tenant incomes and other information before accepting lease applications.
Certified Leasing Consultant
Milestone Management
Nashville, TN
4/14/14 - 01.2020
- Set appointment times for individuals to tour facilities and see available units.
- Showed apartments to potential tenants and answered questions regarding the community.
- Pleasantly greeted visitors to the office asked questions and offered assistance.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Education
High School Diploma -
Mc Gavock High School
Davidson,TN05.1990
Skills
- Vendor Performance Monitoring
- Maintenance Oversight
- Violation Resolution
- Insurance Coordination
- Bid Proposals
- Occupant Retention
Affiliations
Property Management Association of Clarksville, TN
Certification
NALP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
And we should not grow wiery in well- doing. For in due time we will reap a harvest if we do not give up.
Timeline
Assistant Manager
GVA Property Management
10.2021 - Current
Leasing Consultant/ Assistant Property Manager
Lincoln Property Management
02.2020 - 07.2021
Certified Leasing Consultant
Milestone Management
4/14/14 - 01.2020
High School Diploma -
Mc Gavock High School
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