Manuel Meza
San Diego,CA
Summary
Organized, motivated, goal-oriented, team player seeking Office Manager position to support physicians, nurses, and other medical staff to facilitate patient care.
Overview
11
11
years of professional experience
Work History
Post Discharge Coordinator
UC San Diego Health
12.2021 - Current
- Managed appointment scheduling for admitted patients and streamlined scheduling procedures.
- Coordinated with outside facilities to provide patients with time sensitive requests.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Collaborated with management team in effort to decrease re-admission rate.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Front Desk Coordinator
UC San Diego Health
09.2019 - 12.2021
- Schedule patients for non-invasive testing, such as echocardiograms, stress testing, holter monitors, 24 hour blood pressure monitors
- Schedule patients for transesophageal echocardiogram(TEE) procedure
- Keep echo sonographers updated on patients who check in to make sure no patient is left waiting long
- Keep patients updated on any unforeseen delays in their appointments
- Order office supplies as needed or as requested by sonographers
- Coordinate with outside facilities when images are requested, process request in a timely manner.
Patient Service Representative/Surgery Scheduler/Key User/Preceptor
Sharp Rees-Stealy
11.2016 - 09.2019
- Primary responsibilities include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility
- Utilize electronic record system(Centricity) to verify and update patient demographic information as well as posting and balancing of payments collected
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Coordinate with Cath Lab and physicians to schedule patients for their invasive procedures, such as Watchmans, TEEs, Cardiac Catheterizations.
- Train and educate new staff to the department's policies and procedures.
Nursing Unit Clerk
Sharp Chula Vista Medical Center
02.2014 - 11.2016
- Greet and welcome a variety of customers by telephone and in person
- Obtain information from visitors/callers and direct as appropriate or take complete and accurate messages, as well as doing service recovery as needed
- Coordinate with physicians and department's team members via paging system or phones
- Log, assign, and track wireless phones and other portable equipment
- Assist in directing others during crisis interventions
- (Codes, Disasters)
Education
High School Diploma -
The Charter School of San Diego
07.2010
Skills
- Care Coordination
- Healthcare regulations
- Interdepartmental Collaboration
- Clerical Staff Oversight
References
Available upon request
Timeline
Post Discharge Coordinator
UC San Diego Health
12.2021 - Current
Front Desk Coordinator
UC San Diego Health
09.2019 - 12.2021
Patient Service Representative/Surgery Scheduler/Key User/Preceptor
Sharp Rees-Stealy
11.2016 - 09.2019
Nursing Unit Clerk
Sharp Chula Vista Medical Center
02.2014 - 11.2016
High School Diploma -
The Charter School of San Diego