Manuel Miller
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
9
9
years of professional experience
Work History
Service Manager
Firestone Complete Auto Care, BRO
Escondido
05.2021 - Current
- Managed daily operations of service department, enhancing service delivery and customer experience.
- Coordinated scheduling for technicians and service appointments, optimizing workflow and reducing wait times.
- Trained and mentored staff on customer service best practices, improving team engagement and service quality.
- Resolved customer inquiries and issues to enhance satisfaction.
- Oversaw inventory management to maintain optimal stock levels.
- Collaborated with sales team to promote service offerings effectively.
Parts Counter Sales Person
Car quest
Escondido
06.2017 - 09.2018
- Guided customers in locating and selecting automotive parts to enhance satisfaction.
- Shared product knowledge to empower customers in making informed decisions.
- Processed orders through point-of-sale system to ensure accurate and timely transactions.
- Maintained inventory levels and organized stock on shelves.
Education
Orange Glen High School
Escondido, CASkills
- Service operations
- Customer relationship management
- Service strategy
- Project management
- Operational efficiency
- Inventory management
- Resource allocation
- Data management
- Team collaboration
- Decision making
- Conflict resolution
- Problem solving
- Time management
- Staff mentoring
- Customer service
Languages
English
Native/ Bilingual
Spanish
Elementary
Timeline
Service Manager
Firestone Complete Auto Care, BRO
05.2021 - Current
Parts Counter Sales Person
Car quest
06.2017 - 09.2018
Orange Glen High School