Manuel Molina III
San Antonio,TX
Summary
Health Services Operations, Senior Personnel Manager, and Air Force Veteran with an active Secret Security Clearance with 24+ years of proven success directing teams and programs in the Defense and Space industry. Leverages best-practice research and strategic analysis to deliver innovative results in alignment with short- and long-range objectives. Develops and implements actionable plans, methodologies, and frameworks for clinical and program initiatives. Articulate communicator with keen bottom-line focus and a proven ability in enhancing operations through delivery of value-added programs, policies, and procedures. Career supported by numerous academic degrees.
Overview
24
24
years of professional experience
Work History
Senior Personnel Operations Manager
Multi-Service Unit
Eglin Air Force Base, FL
09.2019 - 02.2022
- Directed 22 specialty, 35-bed in-patient unit valued at $2.5M annually
- While overseeing a $228K fiscal operating budget, monitors and maintains operations of highly technological equipment totaling $1.5M
- Served as a principle liaison for pandemic response and operations and channeled support agency information throughout the crisis
- Versed on Lean Daily Management, provided valuable feedback to four organization leaders to improve safety and processes to help develop solutions using innovation and best practices
- Monitors the use of diagnostic services, in-patient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services
- Organized a first-line supervisor management symposium, guided briefs and discussions, enhanced leadership skills for 150 supervisors and operations managers
- Sole installation Stop the Bleed coordinator for nine districts, revised program, managed 4K course hours, 20 instructors, Air Force 2nd largest entry level course and closed knowledge gap by 75%
- Piloted Air Force Corporate Medic X initiative, morphed 37 non-clinical jobs, 2 districts, certified 36K skills and primed 1.5K tactical personnel to meet organizational goals stateside and in deployed environments
- Led sections pandemic surge plan by syncing 13 units, 118 staff, which increased Coronavirus management capability by 55% and solidified the hospital as the top pandemic response facility for the Air Force and the Department of Defense implemented across other services
- Leadership key to three cooperate and 27 district awards and secured medic of the year #1 of 500 eligible members
Senior Practice Manager
Undisclosed/Confidential location
12.2020 - 03.2021
- Steered clinical operations and directed 35 staff, 800+ patient encounters, yielding $10M annually
- Vital to $8.9M living quarter project and surveillance of district valued at $660M
- Supported the development of a resilient and ready force of 81 Air Force professionals for analysis and full spectrum targeting for air, space, and cyberspace operations
- Advised five senior leaders on health, morale, and discipline issues
- Facilitated a suicide prevention and cultural diversity discussion and created a guided open forum for 53 personnel
- Led department largest compliance program, led six managers, 1K inspectable items, identified nine areas for improvement and received “Outstanding” audit and guarded $132M program
- Managed rapid response twice for building power outages and orchestrated movement of 12,000 vaccines, saving $600K in vital supplies
- Mobilized pandemic response, developed two protocols, five courses of action, three trainings, 11 members
- Sustained 100 percent flying mission key to clinical team win
Senior Practice Manager
Ali Al Salem
, Kuwait
07.2019 - 01.2020
- Promoted life skills feedback and coaching for thirteen units and departments serving over 6K personnel
- Cultivated a culture of empowerment and professionalism to overcome and thrive in high-tempo operations
- Developed and sustained resiliency among 75 military and joint coalition at two operational locations enabling 12.5K appointment
- While enabling 2,926 sorites and movement of 127 tons of cargo
- Advised six Senior Managers to preserve good order and discipline of high-tempo operations
- Superintendent one month led 13 depts, 10M budget
- Key to retrograde operations in Syria and secured 34 district and corporate level awards; received the prestigious Senior Operational Medicine Excellence Award out of all Department of Defense
- Oversaw Middle East flu campaign, coordinated 300K vaccines across six countries key to 100% inoculation and beat corporate goal four weeks ahead of schedule
- Facilitated a supply system rapid process improvement event for two military services, led a team of six, built five standard operating procedures and trained 20 logistical staff
- Resulted in reducing processing time 25% and saving 4K man-hours
- Force multiplier for sole lab department, organized cross-training guided seven members and captured $2.3K in referral cost, 120 man-hours and soared business plan 700%
- As Clinic’s team lead for the district inspection team, led five cadre, co-designed seven base exercises and propelled the district preparedness to 85% in less than three months
Senior Practice Manager
Family Medicine Residency Clinic
Eglin Air Force Base, FL
09.2018 - 09.2019
- Directed six clinics and practices services producing 89,000+ patient encounters, including 2,000+ outpatient surgical procedures and yielding $7.7M annually
- Informed leadership on the development of 140 employees and execution of $11M budget
- Implemented short- and long- range plans for 15 different career fields in an evolving career field
- Superintendent four months provided mentorship on life skills, culture, standards, fitness, goal setting and career progression of 540 military personnel, largest department in the hospital
- Overhauled the section Master Training Plan and conducted documentation training for 60 members, increased compliance from 50% to 95%, prepped clinic for Accreditation Association for Ambulatory Health Care Inspections
- Coached 18 new personnel managers, provided mentorship, and trained on the purpose and steps of progressive discipline and conflict resolution
- Directed five personnel through medical standards board, provided counseling, and mentored employees through treatment
- Facilitated five mock and two large unit promotion board which garnered five employees promoted six months early
- Led three Apprentice mentorship lectures and chaired Senior Director professional development panel, facilitated discussions, and fostered pride and professionalism for 64 apprentices and 20 directors and senior advisors
- Conducted exit interviews, reviewed performance feedbacks, evaluations, and climate survey results to develop improvement plans and front-line supervisor training
Senior Personnel Operations Manager
Medical Specialties Department
Eglin Air Force Base, FL
08.2017 - 08.2018
- Directed thirteen departments and practices services producing 89,000+ patient encounters, including 2,000+ outpatient surgical procedures and yielding $7.7M annually
- Advised the Department Head on 140 employees and $17.2M budget execution
- Implemented short- and long- range plans for 32 different career fields
- Managed multiple clinical and administrative programs and improved services by 35%; to which identified 11 discrepancies of a program prior to the ambulatory surgery clinics’ effectiveness inspection, in turn helped the organization garner an "Outstanding" in all Major Graded Areas twice, awarded two best practices, and saved Air Force $1.5M for seven corporate locations
- Maximized clinic efficiency through problem-solving and identifying areas of opportunity; increased overall clinic profitability by 25% within the first year; provided care for 95,000 eligible beneficiaries
- Conducted 21 leadership rounds and mentored ten clinics and practice team leads on process improvements, patient safety projects throughout the ambulatory clinics
- Performed quality reviews on awards, decorations, promotions, reenlistments, performance reports, and disciplinary actions
- Attended and promoted the new Air Force Medical Service High Reliability Organization culture encouraged safety first, transparency of errors, continuous learning, and respect
- Continuously analyzed organizational efficiency; developed strategy to improve productivity and performance; realigned the section’s manpower allocations to meet future needs, expanded clinic flexibility/capacity greater than 50%
Senior Personnel Operations Manager
Military Training Network
Fort Sam Houston, TX
07.2014 - 08.2017
- Secures, implements, and interprets policies and executed business plans while overseeing an $11M budget as a Senior Enlisted Advisor to the Department of Defense American Heart Association
- Oversaw 115 training sites, 230 training site faculty, 2.1K instructors with 3K courses annually saving $6.3M in training costs, in turn fortified staffing for all Department of Defense locations
- Maintain communication between governing boards, staff, and departments heads by attending board meetings and coordinating interdepartmental functioning
- Establish objectives and evaluative operational criteria for units managed
- Develop instructional materials and conduct in-service and community-based educational programs
Emergency Medical Technician (EMT) Program Manager
San Antonio Military Medical Center
San Antonio, TX
01.2013 - 07.2014
- Sole Air Force Program Coordinator led 20 EMT refresher courses for 350+ students annually
- Maintained training in accordance with Department of Transportation and U.S
- Air Force EMT requirements
- Directed and produced compliance reports to six units and 24 department leaders to ensure training requirements were met for 700+ medical technicians at six military installations
- Benchmarked 48 instructional hours for new Joint Army and Air Force EMT course, created video storyboard, and implemented service wide
- Tracked national registry re-certifications and validated continuing education hours; allocated $2.4K to recertify 350+ medics 90 days prior to national expiration date
- Facilitated Paramedic refresher course; coordinated with three agencies to instruct; recertified five personnel, secured manpower for emergency care section yielding 250K annual patients
- Diagnosed opportunity for improvement and developed solutions using innovation and best practices
- Led a sexual assault discussion group forum and addressed 27 main topics of concern, elevating individual awareness
- Drove a process improvement initiative, built strategies though root cause analyses and stakeholder input to update training calendar
Senior Practice Manager
United States Air Force
Bagram, Afghanistan
01.2012 - 01.2013
- Senior Practice Manager, Emergency Department |United States Air Force, Bagram, Afghanistan
Senior Practice Manager
United States Air Force
San Antonio, TX
01.2010 - 01.2013
- Senior Practice Manager, Surgical Specialties | United States Air Force, San Antonio Military Medical Center, TX
Senior Practice Manager
United States Air Force
Okinawa, Japan
01.2007 - 01.2010
- Senior Practice Manager, Ambulance Service and Health & Wellness Center| United States Air Force, Okinawa, Japan
Manager
United States Air Force
Gardez, Afghanistan
01.2006 - 01.2007
- Manager, Convoy Medic | United States Air Force, Gardez, Afghanistan
Manager
United States Air Force
Vance Air Force Base, OK
01.2003 - 01.2007
- Manager, Family Health Clinic | United States Air Force, Vance Air Force Base, OK
Manager
United States Air Force
Landstuhl, Germany
01.1998 - 01.2003
- Manager, Internal Medicine Clinic | United States Air Force, Landstuhl Regional Medical Center, Germany
Education
Master of Science - In Homeland Security
Trident University International
Cypress, CA10-2024
MBA - General Management
Trident University International
Cypress, CA09-2023
Master of Science - Human Resources Management
Trident University International
Cypress, CA12-2021
Bachelor of Science - Leadership Interdisciplinary Studies
Trident University International
Cypress, CA04-2021
Skills
- Bilingual (English/Spanish)
- Budget
- Change Management
- Conflict Management/Resolution
- Data Analysis
- Director/Coordinator/Instructor
- Employee Development
- Management Development
- MS Office Suite
- Operational Planning
- Organizational Development
- Organizational Leadership
- Payroll
- Performance Management
- Personnel Administration
- Policy & Procedures Development
- Process Improvement
- Program Management
- Project Management
- Quality Assurance
- Regulatory Compliance
- Resource Management
- Risk Management
- Situational Leadership
- Strategic Planning
- Teamwork
- Training & Development
Specialized Training & Professional Development
- Master Resilience Trainer - 2018
- Senior Manager Course - 2017
- Senior Level Leadership Course - 2016
- Management Development Course - 2016
- Air Force Green Belt Certification - 2014
- Joint Senior Manager Course - 2014
- Personnel Supervisor Course - 2004
- Inspections Auditing - 1998
Additional Work History
- Senior Practice Manager, Emergency Department, United States Air Force, Bagram, Afghanistan, 2012 - 2013
- Senior Practice Manager, Surgical Specialties, United States Air Force, San Antonio Military Medical Center, TX, 2010 - 2013
- Senior Practice Manager, Ambulance Service and Health & Wellness Center, United States Air Force, Okinawa, Japan, 2007 - 2010
- Manager, Family Health Clinic, United States Air Force, Vance Air Force Base, OK, 2003 - 2007
- Manager, Convoy Medic, United States Air Force, Gardez, Afghanistan, 2006 - 2007
- Manager, Internal Medicine Clinic, United States Air Force, Landstuhl Regional Medical Center, Germany, 1998 - 2003
Accomplishments
- Operational Medicine Award - Issued by AMSUS The Society of Federal Health Professional - Dec 2020
https://www.amsus.org/wp-content/uploads/2020/12/AMSUS-2020-Award-Winners.pdf
Timeline
Senior Practice Manager
Undisclosed/Confidential location
12.2020 - 03.2021
Senior Personnel Operations Manager
Multi-Service Unit
09.2019 - 02.2022
Senior Practice Manager
Ali Al Salem
07.2019 - 01.2020
Senior Practice Manager
Family Medicine Residency Clinic
09.2018 - 09.2019
Senior Personnel Operations Manager
Medical Specialties Department
08.2017 - 08.2018
Senior Personnel Operations Manager
Military Training Network
07.2014 - 08.2017
Emergency Medical Technician (EMT) Program Manager
San Antonio Military Medical Center
01.2013 - 07.2014
Senior Practice Manager
United States Air Force
01.2012 - 01.2013
Senior Practice Manager
United States Air Force
01.2010 - 01.2013
Senior Practice Manager
United States Air Force
01.2007 - 01.2010
Manager
United States Air Force
01.2006 - 01.2007
Manager
United States Air Force
01.2003 - 01.2007
Manager
United States Air Force
01.1998 - 01.2003
Master of Science - In Homeland Security
Trident University International
MBA - General Management
Trident University International
Master of Science - Human Resources Management
Trident University International
Bachelor of Science - Leadership Interdisciplinary Studies
Trident University International
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