Manuel Olguin
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Service Technician Shop Manager
Bird Kultgen Ford
02.2017 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer influx and employee strengths.
Returns Processor
Walmart Distribution Center
04.2018 - 10.2018
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details into inventory tracking system.
Parts Sales Manager
Advanced Auto Parts
05.2013 - 02.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Production Operator
Allergan Pharmaceuticals
05.2013 - 02.2017
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
Assistant Store Manager
O'Reilly Auto Parts
03.2010 - 05.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Front End Manager
H-E-B Grocery
11.1996 - 03.2010
- Monitored cash drawers for 25 plus checkout stations to verify adequate cash supply.
- Supervised and guided 60 plus associates.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained strong customer relations and effective customer service standards.
- Scheduled personnel according to sales and coverage needs, and made adjustments according to sales projections.
Education
Associate of Science - Real Estate
McLennan Community College
Waco, TX08.2011
Associate of Science - Business
McLennan Community College
Waco, TX08.2006
Automotive Technician -
Texas State Technical College - Waco
Waco, TX12.2003
High School Diploma -
University High School
Waco, Texas05.1999
Skills
- Equipment Troubleshooting
- Time Tracking
- Regulatory Compliance
- Work Documentation
- Preventive Maintenance
- Scheduling and Coordination
Timeline
Returns Processor
Walmart Distribution Center
04.2018 - 10.2018
Service Technician Shop Manager
Bird Kultgen Ford
02.2017 - Current
Parts Sales Manager
Advanced Auto Parts
05.2013 - 02.2017
Production Operator
Allergan Pharmaceuticals
05.2013 - 02.2017
Assistant Store Manager
O'Reilly Auto Parts
03.2010 - 05.2013
Front End Manager
H-E-B Grocery
11.1996 - 03.2010
Associate of Science - Real Estate
McLennan Community College
Associate of Science - Business
McLennan Community College
Automotive Technician -
Texas State Technical College - Waco
High School Diploma -
University High School
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