Manuel Perez
AXAN Foods (KFC/TACOBELL)
DEKALB,IL
2
Languages
17
years of professional experience
Experienced Manager in Charge with a strong background in store operations, team leadership, and customer service. Skilled in scheduling, training, problem-solving, and maintaining quality, safety, and smooth daily operations.
Work History
Manager in Charge
12 Years 3 Months- Directed daily store operations, ensuring smooth service flow and team accountability.
- Supervised staff scheduling, task allocation, and shift coverage to maintain productivity.
- Monitored food quality, cleanliness, and compliance with safety standards.
- Resolved customer concerns promptly, preserving service consistency and satisfaction.
- Trained new team members on procedures, POS use, and operational expectations.
- Coordinated inventory checks, ordering, and stock rotation to reduce shortages.
- Enforced opening and closing procedures, securing cash, equipment, and facilities.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Oversaw the hiring process, selecting top talent that contributed significantly to company growth and success.
Manager in Charge
4 Years 3 Months- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Improved workflow efficiency by identifying bottlenecks and adjusting staffing priorities.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
Skills
Teamwork
Customer service
Problem-solving
Time management
Multitasking
Reliability
Team leadership
Active listening
Effective communication
Relationship building
Self motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager in Charge
AXAN Foods (KFC/TACOBELL)
09.2013 - 12.2025Read More
Manager in Charge
Mendota Inc (KFC/TACOBELL)
06.2009 - 09.2013Read More