Manuel Reyes
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
3
3
years of professional experience
Work History
Guest Services
California's Great America
07.2022 - 09.2022
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- I helped guests with their questions and concerns about our theme park.
- I kept note of the compliments and complaints a guest had at the park.
Admissions
California's Great America
11.2021 - 07.2022
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- I scan guests' tickets.
- I told guests where they could park.
- I greeted each guest that came into the theme park.
Halloween Haunt Blackout
California's Great America
09.2021 - 10.2021
- Received consistent positive feedback from guests for exceptional performance and authenticity in character portrayal.
- Maintained professional attitude and demeanor at all times.
- I worked with actors often.
- I ensured that all the guests and talents in the maze were safe.
- I ensured the guests followed the rules of the made and led them down the right path if they were lost.
- I cleaned up the maze before opening and after closing.
Halloween Haunt Actor
California's Great America
09.2019 - 11.2019
- Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
- Assisted in set design and prop placement, contributing to a visually immersive environment for guests.
- Created a scary yet safe environment for guest as a zombie.
- Worked with other actors to give a strong performance.
Education
Bachelor of Arts - Film And Media Studies
University of California, Irvine
Irvine, CA06.2024
No Degree - Film, Television, And Electronic Media
De Anza College
Cupertino, CA06.2022
Skills
- Leadership
- Creativity
- Effective communication
- Great Teamwork
- Critical thinking
- Payment Processing
- Cash Handling
- Language Fluency
- Customer Service
- Computer Skills
Extracurricular Activities
- UCI Film Arts Drama Alliance Club member (2022-2023) UCI Film Arts Drama Alliance Club Director of ZotFilm (2023-2024)
- Screenwriters at UCI Vice President (2023-2024)
Languages
Spanish
Native or Bilingual
Timeline
Guest Services
California's Great America
07.2022 - 09.2022
Admissions
California's Great America
11.2021 - 07.2022
Halloween Haunt Blackout
California's Great America
09.2021 - 10.2021
Halloween Haunt Actor
California's Great America
09.2019 - 11.2019
Bachelor of Arts - Film And Media Studies
University of California, Irvine
No Degree - Film, Television, And Electronic Media
De Anza College