Summary
Overview
Work History
Education
Skills
Websites
Motivation For Change
Languages
Timeline
BusinessAnalyst
Manuel Reza

Manuel Reza

Margate,FL

Summary

With a solid background in Information Technology and extensive experience in logistics management, I am a versatile professional who has acquired deep knowledge and skills throughout a diverse career spanning various industries. From my beginnings as a team member at Dunkin' Donuts, where I honed customer service and cash handling skills, to my role as a Cap 2 Supervisor at Walmart, where I led teams and optimized inventory processes, each position has contributed to my growth and professional development. My experience with companies like Wonolo, GigSmart, and Roadie has allowed me to adapt to flexible and dynamic work environments, while my work as a delivery driver for Capsule and Uber has strengthened my time management and attention to detail skills. As a Regional Logistics Manager at Capsule, I led operations in multiple markets, implementing strategies to enhance delivery efficiency and reduce costs. Furthermore, I have leveraged my background in Information Technology to improve logistics management practices, using tools like the Google ecosystem and platforms like OnFleet for operations optimization and data analysis. In summary, my diverse work history has equipped me with a wide range of skills, from team management to process optimization and problem-solving. I am committed to excellence in everything I do and eager to apply my experience and knowledge in my next professional opportunity.

Overview

8
8
years of professional experience

Work History

Regional Logistics Manager

Capsule
04.2023 - Current
  • Experienced Regional Logistics Manager with a robust background in overseeing and coordinating logistics operations across the MIA, JAX, and ATL markets
  • Expert in optimizing last-mile delivery, streamlining processes, and ensuring the efficient and timely delivery of medication
  • Oversee and coordinate logistics operations across Miami-Dade County, Broward County, Atlanta, and Jacksonville markets
  • Develop and implement strategies to optimize last-mile delivery, including route planning and scheduling
  • Manage the hiring process for logistics staff using platforms like Fountain and GreenHouse, ensuring the recruitment of qualified candidates
  • Utilize OnFleet and its integrations to enhance operational efficiency and track delivery performance
  • Coordinate and manage temporary staff through platforms such as Wonolo, GigSmart, and WorkWheel to meet dynamic staffing needs
  • Collaborate with cross-functional teams and external partners to ensure seamless logistics operations and uphold the highest standards of customer satisfaction.

Logistics Lead

Capsule
01.2022 - 04.2023
  • Managed day-to-day logistics operations, overseeing the efficient delivery of pharmaceutical products to customers
  • Utilized the Google ecosystem, including Google Apps, Google Sheets, and email, to coordinate logistics activities and communicate with remote team members based in New York
  • Followed directives from remote management, ensuring alignment with company objectives and priorities
  • Facilitated communication and collaboration with cross-functional teams using Slack, fostering a cohesive working environment
  • Implemented and monitored key performance metrics to evaluate logistics performance and identify areas for improvement
  • Conducted forecasting and analysis to anticipate demand and optimize resource allocation.

Logistics Associate

Capsule
09.2021 - 01.2022
  • Coordinated courier operations to ensure timely and accurate delivery of crucial medicines, supporting the Logistics Lead in dispatching couriers and overseeing Last Mile Delivery
  • Managed end-to-end logistics processes, including scheduling, routing, and tracking deliveries, to guarantee the highest level of service and adherence to quality standards
  • Optimized resource allocation by coordinating contracted workers from platforms like Wonolo and GigSmart, maximizing efficiency and performance during peak periods
  • Implemented process improvements to streamline logistics operations and enhance overall productivity.

Professional Driver

Uber
  • Safely transported passengers to their destinations, prioritizing their comfort and security
  • Provided exceptional customer service by ensuring a pleasant and enjoyable ride experience for passengers
  • Demonstrated flexibility by fulfilling both ride-sharing and delivery requests, including food orders and package deliveries
  • Maintained a clean and well-maintained vehicle to uphold Uber's standards for passenger safety and satisfaction
  • Efficiently navigated routes using GPS technology to minimize travel time and optimize passenger convenience
  • Handled cashless transactions and maintained accurate records of fares and earnings
  • Adhered to all traffic laws and regulations to ensure the safety of passengers and other road users.

Contractor

GigSmart
  • Completed various contracting assignments through GigSmart, showcasing adaptability and versatility in different roles
  • Served as a delivery driver for Capsule Pharmacy, ensuring prompt and secure delivery of pharmaceutical products to customers
  • Managed inventory and operated forklifts safely and efficiently at a factory specializing in bathroom fixtures, including tubs, bathtubs, jacuzzis, and showers
  • Responsible for maintaining inventory accuracy and ensuring timely delivery of products to fulfill customer orders
  • Demonstrated strong attention to safety protocols while operating forklifts and handling warehouse materials
  • Collaborated with team members to streamline warehouse operations and improve overall efficiency.

Delivery Driver

DoorDash
  • Experienced DoorDash delivery driver with over 2500 successful deliveries and 4.48 customer satisfaction rating
  • Currently working as Dasher, dedicated to providing exceptional service and ensuring timely deliveries.

Self-Check Out Host

Walmart
  • Managed the self-checkout area, providing assistance to customers with scanning and bagging items, resolving any issues or questions that arise
  • Monitored and maintained the functionality of self-checkout machines, including troubleshooting technical issues and replenishing supplies as needed
  • Ensured compliance with store policies and procedures regarding payment methods, age-restricted items, and theft prevention
  • Provided exceptional customer service by greeting customers, assisting with purchases, and addressing concerns in a friendly and professional manner.

Cap 1 Supervisor

Walmart
01.2020 - 12.2021
  • Supervised the Cap 2 team, overseeing the unloading and stocking of merchandise in a timely and efficient manner
  • Managed team schedules, assignments, and productivity to meet daily operational goals
  • Provided training and guidance to associates on proper stocking procedures, safety protocols, and customer service standards
  • Conducted regular inventory audits to ensure accuracy and identify areas for improvement
  • Collaborated with other supervisors and managers to optimize workflow and resolve operational issues.

wonoler

Wonolo
04.2021 - 09.2021
  • Worked multiple jobs as a Delivery Driver through Wonolo, gaining diverse experience in various delivery roles
  • Served as a delivery driver for Capsule Pharmacy, ensuring timely and accurate delivery of pharmaceutical products to customers
  • Demonstrated reliability and efficiency in completing delivery tasks within specified timeframes
  • Managed delivery routes effectively, optimizing efficiency and minimizing delivery times
  • Prioritized customer satisfaction by providing friendly and professional service during all interactions
  • Adapted quickly to different delivery environments and requirements, demonstrating flexibility and adaptability
  • Maintained a high level of attention to detail to ensure accuracy in delivery documentation and order fulfillment.

Delivery Driver

DoorDash
08.2019 - 09.2021
  • Conducted food order deliveries for DoorDash, completing approximately 50 to 60 deliveries per day
  • Strategically worked during peak hours to maximize order volume and earnings
  • Ensured safe and timely delivery of orders, prioritizing customer satisfaction
  • Maintained careful driving habits to ensure safety and efficiency during deliveries
  • Provided excellent customer service by addressing client inquiries and concerns promptly and professionally
  • Facilitated smooth communication between customers and merchants, ensuring accurate order fulfillment
  • Kept clients informed of any delays or changes in delivery status via the DoorDash mobile application.

Delivery Driver

Roadie
04.2019 - 09.2021
  • Executed delivery tasks as a Driver with Roadie, ensuring timely and secure transportation of packages and goods
  • Managed delivery schedules and routes efficiently, optimizing delivery times and minimizing delays
  • Provided exceptional customer service, addressing inquiries and concerns promptly and professionally
  • Utilized navigation systems to plan optimal routes and navigate efficiently to delivery destinations
  • Handled packages with care to prevent damage during transportation and ensure customer satisfaction
  • Maintained accurate delivery records and documentation, ensuring compliance with company policies and procedures
  • Collaborated with team members and dispatchers to coordinate delivery operations and resolve any issues or challenges that arose.

Receiving Associate

Walmart
08.2019 - 01.2020
  • Checked in vendors such as Miami Kingston, Iberia, Coca-Cola, Pepsi, and others, ensuring accurate processing of deliveries
  • Added vendor items to inventory using DEX, ASN, or manual input, maintaining precise inventory records
  • Managed the receiving area to facilitate timely and efficient processing of vendor deliveries
  • Monitored vendor compliance, including badge, dress code, and behavior adherence.

Department Manager Toys

Walmart
01.2019 - 03.2019
  • Oversaw the day-to-day operations of the Toys department, ensuring optimal product presentation and organization
  • Managed inventory levels, including ordering, stocking, and replenishment, to meet customer demand
  • Implemented effective merchandising strategies to drive sales and maximize profitability
  • Trained and supervised department associates, providing guidance on product knowledge and customer service
  • Collaborated with other departments to coordinate promotions, displays, and seasonal transitions.

Claims Associate

Walmart
12.2017 - 01.2019
  • Collaborated with DSD associates, providing coverage based on store headcount, and processed returns, damaged merchandise, and overstock shipments
  • Managed hazardous waste processing to ensure compliance with state regulations and avoid potential fines
  • Assisted in checking in vendors and adding their items to inventory using DEX, ASN, or manual input.

Cap 2 Associate

Walmart
08.2017 - 12.2017
  • Unloading and sorting general merchandise (GM) and grocery DSD trucks
  • Stocking and organizing shelves in various departments
  • Preparing merchandise for the overnight stocking team (Cap 3)
  • Maintaining cleanliness and organization of the storage area.

Crew Members

Dunkin'
06.2016 - 10.2016
  • Provided exceptional customer service as a Crew Member at Dunkin' Donuts
  • Enhanced proficiency in English and communication skills through daily interactions with customers
  • Successfully managed cash handling and cash register operations, ensuring accuracy and efficiency
  • Gained valuable insights into sales techniques and service delivery while working behind the counter
  • Collaborated with team members to maintain a clean and organized workspace and ensure smooth operations
  • Adapted quickly to the fast-paced environment, demonstrating flexibility and a willingness to learn
  • Contributed to a positive and welcoming atmosphere for customers and colleagues alike.

Education

Associate of Science - Information Technology

Florida Career College
Lauderdale Lakes, FL
05.2024

High School Diploma - Secondary Education

Excel High School Board | FCC
Lauderdale Lakes, FL
01.2021

Technician - Computer Systems Networking and Telecommunications

Florida Career College
01.2021

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
06.2017

Skills

  • Emerging Technologies
  • Attention to Detail
  • Process Scheduler
  • GigSmart Management
  • Wonolo Management
  • Inventory Management
  • Microsoft Products
  • Strategic Planning
  • Strategic Initiatives
  • Proactive and results-oriented: I take initiative to complete tasks and achieve goals efficiently
  • Detail-oriented and organized: I ensure merchandise is organized and displayed correctly to optimize the stocking process
  • Adaptable and flexible: I can quickly adjust to changes in the work environment and priorities
  • Team player: I collaborate effectively with my colleagues to achieve common goals
  • Effective communication skills: I communicate clearly and concisely with my colleagues, supervisors, and customers

Motivation For Change

I seek a new challenge in a company that values teamwork, efficiency, and innovation. I am excited to apply my skills and experience in a similar environment, such as Home Depot, Lowe's, or Target, where I can contribute to the organization's growth and success.

Languages

English
Full Professional

Timeline

Regional Logistics Manager

Capsule
04.2023 - Current

Logistics Lead

Capsule
01.2022 - 04.2023

Logistics Associate

Capsule
09.2021 - 01.2022

wonoler

Wonolo
04.2021 - 09.2021

Cap 1 Supervisor

Walmart
01.2020 - 12.2021

Delivery Driver

DoorDash
08.2019 - 09.2021

Receiving Associate

Walmart
08.2019 - 01.2020

Delivery Driver

Roadie
04.2019 - 09.2021

Department Manager Toys

Walmart
01.2019 - 03.2019

Claims Associate

Walmart
12.2017 - 01.2019

Cap 2 Associate

Walmart
08.2017 - 12.2017

Crew Members

Dunkin'
06.2016 - 10.2016

Professional Driver

Uber

Contractor

GigSmart

Delivery Driver

DoorDash

Self-Check Out Host

Walmart

Associate of Science - Information Technology

Florida Career College

High School Diploma - Secondary Education

Excel High School Board | FCC

Technician - Computer Systems Networking and Telecommunications

Florida Career College

High School Diploma -

Coconut Creek High School