Manuel Rios Alers
Boston,MA
Summary
A friendly and results-driven sales professional with a strong understanding of best practices in customer service and sales. Committed to exceeding targets by expanding the client base, delivering exceptional service, and consistently surpassing company expectations
Overview
9
9
years of professional experience
Work History
Audi Brand Specialist
Audi Brookline
08.2021 - Current
- Assessed clients' needs and what vehicle would best suit by utilizing vehicle pipeline.
- Met sales quotas by utilizing upselling opportunities and following the sales cycle.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Drove sales success by highlighting features and benefits of products.
- Closed sales with persuasive communication skills, leveraging knowledge of consumers, financing, and vehicles to lock in deals.
- Selected to go to Munich, Germany, to represent the dealership for the highest new car sales.
- 300 units sold over a three year period.
Branch Manager
Enterprise Rent-a-Car
06.2017 - 07.2021
- Increased marketing and sales for the company to meet goals, resulting in a growing fleet.
- Delivered excellent customer service and professionalism to customers via in-person, telephone, or email.
- Reviewed financial reports and performance data to help resolve issues.
- Managed staff scheduling, hiring and training processes.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Investigated customer complaints, identifying and changing processes to remove faults.
- Managed a 250 Fleet Inventory.
Sales And Lease Consultant
Prime Toyota of Boston
03.2016 - 06.2017
- Connected with prospective leads via telephone, email and in-person.
- Achieved targets by marketing vehicles via diverse strategies, including cold calling customers and posting on social media.
- Delivered exceptional customer service to each person, skillfully managing stages of the buying process and after-sales support.
- Met sales quotas by utilizing upselling opportunities.
- Maintained customer satisfaction by providing prompt, reliable service.
- Advised customers on financing options and warranties available for their purchase.
Education
Bachelor of Science - Communications Media, Film, Video and Theater
Fitchburg State University
05.2015
Skills
- Customer Relations
- Brand Loyalty
- CRM Proficiency
- Team Leadership
- Sales Strategy Development
- Microsoft Office Programs
References
References Available Upon Request
Timeline
Audi Brand Specialist
Audi Brookline
08.2021 - Current
Branch Manager
Enterprise Rent-a-Car
06.2017 - 07.2021
Sales And Lease Consultant
Prime Toyota of Boston
03.2016 - 06.2017
Bachelor of Science - Communications Media, Film, Video and Theater
Fitchburg State University
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