Manuel Rosales
San Benito,TX
Summary
Proven Lead Barista at Scooters, adept in menu memorization and fostering collaborative environments, enhanced customer satisfaction through personalized service and efficient operations. Fluent in English and Spanish, excel in guest service, demonstrating adaptability and a friendly demeanor. Trained new team members, significantly improving team productivity and customer engagement. Friendly, approachable, and customer-focused, with knack for creating positive guest experiences. Knowledge of effective communication strategies and problem-solving techniques with skills in handling inquiries and resolving issues. Dedicated to enhancing guest satisfaction and contributing to welcoming environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Barista
Scooters
08.2023 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained clean and organized workspaces, adhering to health and safety standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Cashier
Churches Chicken
San Benito, Texas
01.2022 - 08.2023
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
San Benito High School
San Benito, TX05.2023
Skills
- Adaptability to Change
- Customer Service
- Menu Memorization
- Guest service
- Safe Food Handling
- Barista Training
- Cash Handling
- Friendly and outgoing
- Fluent in English and Spanish
- Teamwork and Collaboration
- Stress Tolerance
Certification
- Health and Safety for Food Handlers Certification - ServSafe.
- Texas Driver's License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Barista
Scooters
08.2023 - Current
Cashier
Churches Chicken
01.2022 - 08.2023
High School Diploma -
San Benito High School
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