Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manuel Silvestre

SAN ANTONIO,TEXAS

Summary

Experienced professional with nearly 2 decades of working experience in Information Technology . Skilled in IT Infrastructure engineering, planning, design and leadership / mentoring roles.

Overview

17
17
years of professional experience

Work History

Network Security Specialist

Jefferson Bank
03.2018 - Current
  • Oversee and manage enterprise network to maintain and troubleshoot LAN/WAN/SD-WAN equipment in corporate and branch locations.
  • Conduct daily backups of our production servers to assure that business continuity plan can be ran in case of disaster recovery event.
  • Perform senior level configuration and troubleshooting for our hyper-converged infrastructure, to provide optimal performance for daily technical operations.
  • Review and conduct vulnerability remediation for network security infrastructure.
  • Interpreted clients' needs and introduced services to fit specific requirements.

Technical Support Specialist III

Jefferson Bank
03.2018 - 07.2020
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Lead technician for our Help Desk group that was responsible for training and mentoring new hires
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Promoted to next position (Network Security Specialist).

Support Analyst III

Harland Clarke
06.2014 - 11.2017
  • • Conduct tier level 3 support for internal and remote employees on systems that are used to run daily business.
  • • Determine system specifications for business requirements and evaluate existing and proposed systems.
  • • Provide solutions to current issues and provide planning strategies for company growth and business continuity on systems pre-deployed to our customer.
  • • Setup systems for new hire on laptops and VDI systems. Configured remote access and configure custom requested applications.

Deskside Support Technician

PFI Tech
02.2012 - 06.2014
  • Provide deskside support on behalf of Dell Corporation.
  • Responsible for day to day break fixes and general support for end users computer devices.
  • Perform hard disk wiping when devices are collected for end of life rotation as per security practices.
  • Provide tasks for workstation relocations and software installations.

PC Specialist

Perry Ellis International
01.2007 - 05.2011
  • • Responsible for maintenance and (upgrades) of company desktops in various departments
  • • Maintained and serviced printers and document imaging scanners.
  • • Communicated recommendations to upper management for efficient and cost effective resolutions to improve company budget.
  • Ran additional system administration duties in regards to Active Directory and DHCP.

Education

Associate of Science - Kinesiology

San Antonio College
San Antonio, TX
06.2021

Skills

  • Resource Allocation
  • Root Cause Analysis
  • Emergency Response
  • Customer Relations
  • Issue Research
  • Audit Reporting
  • Disaster Recovery Planning
  • System Installations

Timeline

Network Security Specialist

Jefferson Bank
03.2018 - Current

Technical Support Specialist III

Jefferson Bank
03.2018 - 07.2020

Support Analyst III

Harland Clarke
06.2014 - 11.2017

Deskside Support Technician

PFI Tech
02.2012 - 06.2014

PC Specialist

Perry Ellis International
01.2007 - 05.2011

Associate of Science - Kinesiology

San Antonio College

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Manuel Silvestre