Manuel Taboada
Mesa,AZ
Summary
Dynamic and results-oriented Operations Supervisor with over a year of hands-on leadership experience in high-volume operational environments. At 25, I excel at leading teams, optimizing workflows, and driving efficiency while maintaining strict compliance with safety and regulatory standards. Proven ability to supervise daily operations, mentor and develop staff, and implement strategic initiatives that enhance productivity, employee engagement, and performance metrics. Skilled in multitasking, data analysis, inventory coordination, and cross-functional collaboration to deliver exceptional customer service and operational excellence.
A proactive problem-solver with strong decision-making and communication abilities, I am committed to fostering positive team cultures and achieving organizational goals through effective planning, training, and continuous improvement.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Aptive Environmental
Phoenix, AZ
09.2024 - Current
- Supervised daily operational activities to ensure compliance with safety standards and regulatory requirements.
- Trained and mentored team members on operational procedures and best practices for efficiency.
- Coordinated scheduling and logistics to optimize resource allocation and workflow.
- Implemented process improvements that enhanced service delivery and reduced turnaround times.
- Conducted performance evaluations, providing feedback to improve team productivity and morale.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Boosted employee morale and engagement through development of comprehensive rewards and incentives.
- Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
- Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
Lead Service Technician
Aptive Environmental
Phoenix, AZ
03.2024 - 09.2024
- Supervised team of technicians to ensure compliance with safety and quality standards.
- Diagnosed and resolved complex pest control issues using integrated pest management techniques.
- Trained new team members on equipment operation and safety protocols, enhancing team efficiency.
- Streamlined service delivery processes, resulting in improved customer satisfaction ratings.
- Coordinated with management to identify opportunities for operational improvements within the service department.
- Developed training materials to enhance technician knowledge on new products and services offered.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
- Maintained detailed records of all service activities, facilitating easy tracking of work history and warranty information for clients.
- Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician
Aptive Environmental
Phoenix, AZ
08.2021 - 03.2024
- Diagnosed residential pest issues using advanced treatment methods and equipment.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Conducted thorough inspections to identify potential pest entry points, ensuring comprehensive service delivery.
- Developed and implemented efficient pest management plans tailored to client needs and environmental considerations.
- Trained new technicians on safety protocols, technical skills, and customer service practices to enhance team performance.
Door-to-Door Sales Representative
Aptive Environmental
Los Angeles, CA
08.2020 - 08.2021
- Generated leads through effective door-to-door engagement and relationship building.
- Delivered tailored presentations highlighting pest control solutions to diverse clientele.
- Conducted thorough needs assessments to customize service offerings for potential customers.
- Collaborated with team members to strategize sales approaches and enhance market penetration.
Restaurant Waiter
Moreno's Mexican Restaurant
Gilbert, AZ
02.2016 - 08.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and guest satisfaction.
- Collaborated with kitchen staff to coordinate food preparation and special requests effectively.
- Trained new team members on restaurant procedures and customer service best practices.
Education
No Degree - Engineering
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZHigh School Diploma -
Camille Casteel High School
Queen Creek, AZ05-2019
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Employee development
- Customer relations
- Workflow optimization
- Inventory coordination
- Production
- Compliance management
- Scheduling coordination
- Operational planning
- Data analysis
- KPI tracking
- Employee engagement
- Productivity management
- Multitasking and organization
- Team leadership
- Decision-making
- Customer service
- Goal setting
- Coaching and mentoring
- Workflow planning
- Scheduling
- Documentation and recordkeeping
- Office management
- Strategic planning
- Phone and email etiquette
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Awards
Contributed towards:
2025 Best Net Promoter Score
2025 Best Customer Satisfaction Score
2025 Best Customer Retention
2025 Best Labor Usage
Timeline
Operations Supervisor
Aptive Environmental
09.2024 - Current
Lead Service Technician
Aptive Environmental
03.2024 - 09.2024
Service Technician
Aptive Environmental
08.2021 - 03.2024
Door-to-Door Sales Representative
Aptive Environmental
08.2020 - 08.2021
Restaurant Waiter
Moreno's Mexican Restaurant
02.2016 - 08.2020
No Degree - Engineering
Maricopa Community Colleges, Chandler-Gilbert Community College
High School Diploma -
Camille Casteel High School