Manuel Torres

Risk Index Metrics Management

• Track daily site metrics and perform deep-dive investigations to find the root cause of equipment and facility failures.
• Present weekly operational trends to senior management, answering technical questions regarding facility health and machinery issues.
• Act as the main link between management and field technicians to turn leadership improvement goals into hands-on results.

APM Administrator

• Manage the work order schedule, prioritizing urgent repairs and balancing the team's workload to ensure timely task completion.
• Oversee client-requested projects ensuring on time completion to maintain high levels of customer satisfaction.
• Manage full system administration for the facility's CMMS platform, including user provisioning, permission configurations, and equipment profile creation.
• Oversee data integrity, resolving work order errors and managing equipment configuration changes to enhance the end-to-end work order creation process.

Purchase Order Management

• Coordinate with vendors to schedule and complete all necessary repairs and preventative maintenance across the facility.
• Generate purchase orders within AMP and Coupa system, ensuring costs are billed to the correct accounts and assigned to the right contractors.
• Oversee vendor work to ensure accurate completion and strict compliance with facility safety regulations.
• Verify accurate vendor invoicing and manage outstanding service visits requiring purchase order adjustments for precise billing.

Inventory Tracker

• Log and track parts used by technicians to maintain accurate inventory counts.
• Monitor stock levels and reorder parts and materials before they run out.
• Evaluate and select parts based on the best balance of quality, price, and delivery lead time.
• Track price changes and update purchase orders to keep billing accurate.
• Handle incoming inventory shipments, ensure parts are properly labeled, and organize the storage cage for easy technician access.

Work Order Administrator

• Generate and closed out work orders/tickets across maintenance sites including Ezrme, EAM, and APM, ensuring timely resolution of issues.
• Supervise and resolve equipment breakdowns, projects, and issues.

Shift Lead

• Reviewed the daily work order queue and assigned preventative maintenance or corrective repairs to technicians.
• Serve as the first point of escalation when critical equipment goes down.
• Coordinate a rapid response to restore production and minimize downtime.
• Conducting shift-start huddles and ensuring a clean pass down or handover report is given to the incoming shift lead so ongoing issues aren't dropped.

On Site Contractor Oversight

• Oversee on-site contractor work in building, maintaining effective communication between contractor and client.
• Maintain communication and links between the contractor and client.
• Overviews installation of new equipment.

Repair And Maintenance Building’s Equipment

• Troubleshoot electrical and mechanical issues.
• Supported tasks involving multiple individuals, enhancing team collaboration on maintenance projects.
• Provide co-workers with training on known fields.

Inventory And Orders Management

• Receive, sort, and process orders for technicians in person and over the phone.
• Monitor and maintain inventory levels in warehouse.
• Deliver goods/parts to on field technicians.

Tech Apprentice

• Loading the service truck at the start of the day, ensuring all necessary parts, refrigerants, recovery tanks, and specialized tools are on board.
• Carrying heavy equipment (such as condensers, furnaces, or air handlers) to the installation spot and setting up ladders, drop cloths, and safety gear.

Remote Optical Consultant

• Facilitate custom eyewear and contact lens procurement via secure remote channels.
• Manage secure payment processing and HIPAA-compliant data logging for remote orders.
• Evaluated incoming digital prescriptions for regulatory compliance and accurate lab routing.
• Contact optical manufacturing labs to track down delayed orders, clarify complex lens cutting instructions, or expedite emergency rushes.

Insurance Verification

• Consult with vision insurance providers over the phone to verify a patient's specific frame allowances, copays, and complex lens coating coverages before the patient arrives.
• Navigating Managed Vision Care (MVC) Portals like VSP, EyeMed, Davis Vision, or Spectra) to pull real-time authorization data.
• Coordinating Dual Coverage of benefits to maximize the patient's savings.