Manuel Trejo
Brooklyn,NY
Summary
Dynamic Guest Services Supervisor with 20 years of experience in the hospitality industry, demonstrating a deep understanding of modern computer systems and a commitment to exceptional customer service. Proven track record of implementing innovative management strategies that enhance guest experiences and drive operational efficiency. Adept at fostering a positive team environment while delivering unique, tailored services that elevate brand reputation and customer satisfaction. Passionate about creating memorable experiences that leave a lasting impression on guests.
Overview
32
32
years of professional experience
Work History
Guest Service Supervisor/Fire Line Safety Director
Hostelling International
New York, New York
10.2006 - Current
- Managed front desk and housekeeping teams to ensure smooth operations. Assisted in night auditing processes for accurate financial records. Resolved guest issues and concerns promptly to enhance satisfaction. Handled currency transactions and maintained security protocols throughout premises.
- Conducted thorough investigations of guest and staff incidents occurring during work hours and documented detailed reports for management review.
- Supported onboarding process by delivering comprehensive training on front desk operations and mandatory company training programs.
- Collaborated in the establishment of standard operating procedures to ensure consistent and effective hostel management.
- Maintained accurate daily bank and register counts. Assisted with cash and credit card balance reconciliation during night audits.
- Optimized inventory tracking through daily utilization of Excel spreadsheets.
- Certified by NYFD as Fire Line Safety Director for high-rise hotels, holding Certificates of Fitness in category F53.
Supervisor
United Parcel Service
Maspeth, USA, USA
04.2000 - 09.2006
- My duties as a warehouse supervisor, included overseeing employees to perform their job duties, achieving companyʼs goal, and reporting to upper management on a daily basis.
Loader/Unloader
United Parcel Service
Maspeth, USA, USA
05.1999 - 04.2000
- My main duties for this job were to load and unload merchandize in a warehouse environment.
Housing
Porter
USA
02.1998 - 04.1999
- Duties for this job included overseeing all aspects of housing, such as repair, cleaning, and dealing with tenantʼs issues as they arise.
Office Assistant
BAM, Brooklyn Academy of Music
USA
06.1994 - 08.1994
- As an office assistant, i helped the staff and management, in all office duties such as computer information, printing, faxing, answering telephones, and cleaning.
Education
High School Diploma -
Automotive High School HS
Brooklyn, NY06.1997
Business, marketing
Kingsborough Community College
Brooklyn, NY, USAthis institution were computer informationʼs systems, such as (LAN), CC+, and COBOL - Computer Informationʼs System
DeVry College
Long Island City, NY, USASkills
- Front desk operations
- Registration processing
- Company policies and procedures
- Inventory oversight
- Balancing transactions
- Bank reconciliation
- Verbal and written communication
- Credit and cash payments
- Complaints management
- Safety and security procedures
- Oral and written communications
- Account reconciliation
- Staff training
- Complaint resolution
- Account balancing
- Policy compliance
- Mail and packages
- End-of-day processes
- Strong work ethic
- Posting charges
- Conflict/issue documentation
Timeline
Guest Service Supervisor/Fire Line Safety Director
Hostelling International
10.2006 - Current
Supervisor
United Parcel Service
04.2000 - 09.2006
Loader/Unloader
United Parcel Service
05.1999 - 04.2000
Housing
Porter
02.1998 - 04.1999
Office Assistant
BAM, Brooklyn Academy of Music
06.1994 - 08.1994
this institution were computer informationʼs systems, such as (LAN), CC+, and COBOL - Computer Informationʼs System
DeVry College
High School Diploma -
Automotive High School HS
Business, marketing
Kingsborough Community College