Manuel Urenda
Exclusive Wireless
Salem,Oregon
2
Languages
12
years of professional experience
Results-oriented professional with extensive experience in team leadership and customer service. Skilled in effective communication and time management, dedicated to mentoring staff to optimize performance and resolve customer issues. Ready to contribute to organizational success through strategic operational improvements.
Work History
Manager
2 Years 1 Month- Led team to enhance operational efficiency and improve customer satisfaction.
- Implemented training programs to develop staff skills and boost performance.
- Streamlined inventory management processes to reduce stock discrepancies.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Established key performance indicators to monitor team productivity and service quality.
- Resolved customer issues promptly, enhancing loyalty and retention rates.
- Managed and motivated employees to be productive and engaged in work.
Mentor
1 Year 4 Months- Facilitated mentorship sessions for youth, promoting personal growth and community engagement.
- Developed lesson plans to address individual learning needs and foster spiritual development.
- Encouraged participation in church events, enhancing attendance and community involvement.
- Provided guidance on faith-based initiatives, supporting goal attainment among mentees.
Coach
4 Years 3 Months- Created customized training sessions to boost team skills and promote customer interaction.
- Assisted in regular coaching meetings to enhance individual abilities and aid knowledge retention.
- Established communication channels for effective feedback between staff and management.
- Reviewed team performance data to pinpoint opportunities for ongoing enhancement.
- Mentored new coaches, fostering a collaborative environment focused on professional growth.
Call Center Representative
2 Years 1 Month- Resolved customer inquiries efficiently using T-Mobile's CRM system to enhance satisfaction levels.
- Provided accurate product information and troubleshooting support for a diverse range of services.
- Streamlined call processes by implementing best practices, reducing average handle time significantly.
- Mentored new representatives in service protocols and effective communication techniques to improve team performance.
Sales Associate
3 Years 11 Months- Assisted customers in selecting wireless plans and devices tailored to their needs.
- Demonstrated product features, providing hands-on support to enhance customer understanding.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Collaborated with team members to maintain store presentation and inventory organization.
- Resolved customer inquiries promptly, fostering positive relationships and enhancing satisfaction.
- Participated in training sessions to stay updated on new products and promotions.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mentor
Church at the Park
09.2024 - 01.2026Read More
Manager
Exclusive Wireless
07.2024 - CurrentRead More
Coach
T-Mobile Call Center
03.2020 - 06.2024Read More
Call Center Representative
T-Mobile Call Center
04.2018 - 05.2020Read More
Sales Associate
Verizon Wireless
08.2014 - 07.2018Read More
North Salem High School
High School Diploma
Read More