Manuel Vazquez
Lehigh Acres,FL
Summary
Results-oriented Landscape Operations Manager specializing in employee training, operational strategy, and process optimization. Demonstrated expertise in boosting productivity and maintaining safety compliance, fostering ongoing enhancements in performance metrics.
Overview
12
12
years of professional experience
Work History
Operations Manager
Mainscape
Naples, FL
07.2024 - Current
- Trained staff on operational procedures and safety protocols.
- Oversaw maintenance schedules for equipment and facilities.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Facilitated communication between departments to enhance collaboration.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Operations Manager
Estate Landscaping and Lawn Management
North Fort Myers, Florida
04.2023 - 07.2024
- Trained staff on operational procedures and safety protocols to ensure compliance.
- Developed SOPs for consistent workflow and documented workplace procedures.
- Supervised daily workflow, maximizing productivity and maintaining quality standards.
- Managed scheduling, training, inventory control, and addressed staffing needs effectively.
- Resolved customer complaints promptly while maintaining optimal satisfaction levels.
- Built strong teams to meet process and production demands efficiently.
- Analyzed data from reports to identify trends in performance metrics.
- Connected with clients to develop strategies achieving sales and service goals.
Branch Manager
Trane Technologies
Fort Myers, Florida
08.2021 - 06.2023
- Directed daily branch operations, managing customer service, human resources, sales, and marketing activities.
- Developed strategies to enhance branch performance and streamline operational processes.
- Motivated team members to achieve optimal performance and drive profitability.
- Trained staff on customer service techniques and product knowledge for improved client interactions.
- Monitored financial performance monthly, identifying trends to optimize resource allocation.
- Fostered client relationships to boost satisfaction and loyalty through personalized service.
- Implemented safety protocols, ensuring a secure working environment for employees.
- Created reports summarizing operational metrics for senior management review.
Distribution Operations Manager
Floor & Decor
Miramar, Florida
10.2013 - 07.2022
- Assessed operations and recommended cost-effective processes leveraging lean manufacturing principles.
- Established quality control procedures for warehouse goods to ensure consistent standards.
- Developed operational strategies to enhance order fulfillment efficiency and reduce delays.
- Ensured compliance with safety regulations within warehouse environments to mitigate risks.
- Provided leadership in resolving supply chain management and logistics challenges effectively.
- Reported monthly and annual sales, P&L, and staff efficiency metrics to senior leadership accurately.
- Consistently achieved company and department objectives within budgetary and time constraints.
- Restructured warehouse picking locations to maximize employee productivity and streamline operations.
Education
Diploma - Nusery And Landscape
Florida Nusery Growers And Landscape Association
North Fort Myers, FL06-2024
Master of Arts - Trainer
Toyota Technologies Institute of Atlanta
Atlanta, GA07-2013
MDCC
Kendall Florida 07-1986
Skills
- Employee training
- Operational strategy
- Quality control
- Process optimization
- Safety compliance
- Performance analysis
- KPI tracking
- Financial reporting
- Financial analysis and planning
- Staff recruitment
- Customer relationships
- Problem solving
- Multi-unit operations management
- MS office
- Contract negotiation
- FLUENT IN Spanish
Languages
Spanish
Professional
Timeline
Operations Manager
Mainscape
07.2024 - Current
Operations Manager
Estate Landscaping and Lawn Management
04.2023 - 07.2024
Branch Manager
Trane Technologies
08.2021 - 06.2023
Distribution Operations Manager
Floor & Decor
10.2013 - 07.2022
Diploma - Nusery And Landscape
Florida Nusery Growers And Landscape Association
Master of Arts - Trainer
Toyota Technologies Institute of Atlanta
MDCC