Ian Motes
Lehigh Acres,FL
Summary
Business professional with history of successful entrepreneurship and business management. Recognized for driving company growth through strategic planning and operational excellence. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Reliable and skilled in surveillance, access control, and emergency response.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Aim Security
01.2025 - Current
Owner/Operator
Designer’s Choice Moving & Delivery, LLC
01.2020 - 01.2025
- Built and maintained relationships with customers
- Managed daily operations related to customer service, scheduling, and marketing
- Negotiated contracts and agreements with customers
- Scheduled pick-ups and deliveries
Professional Mover
Florida Decorators
10.2017 - 10.2019
- Communicated effectively with customers regarding expectations and timelines
- Demonstrated strong physical strength and endurance to lift heavy furniture
- Assisted customers with packing fragile items into boxes
- Assembled and disassembled furniture according to customer needs in an efficient manner
- Provided excellence customer service by responding quickly and professionally to any concerns throughout the move process
Operations Manager
Denver Small Moves
06.2017 - 10.2019
- Managed daily operations to maximize efficiency
- Developed and maintained relationships with customers
- Scheduled pick ups and deliveries
- Communicated effectively with customers to ensure job satisfaction
Delivery Driver
FedEx
06.2015 - 10.2017
- Adhered to delivery schedules and deadlines
- Drove positive customer experience by providing solutions to customer needs
- Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for
Education
High School Diploma -
Estero High School
01.2007
Emergency Medical Technician Certification -
Braxton College
Fort Myers, FL12-2025
Skills
- Customer relations
- Communication
- Operating box trucks and other large vehicles
- Report writing
- Incident reporting
- General security
- Superior customer service
- Emergency response
- Relationship building and management
- Complex Problem-solving
Certification
BLS CARD
Languages
English
Full Professional
Timeline
Security Officer
Aim Security
01.2025 - Current
Owner/Operator
Designer’s Choice Moving & Delivery, LLC
01.2020 - 01.2025
Professional Mover
Florida Decorators
10.2017 - 10.2019
Operations Manager
Denver Small Moves
06.2017 - 10.2019
Delivery Driver
FedEx
06.2015 - 10.2017
High School Diploma -
Estero High School
Emergency Medical Technician Certification -
Braxton College