Manuel Velasco
Bellevue,WA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences with customer service.
Overview
3
3
years of professional experience
Work History
Server
Blu Sardinia
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Busser
Blu Sardinia
04.2021 - Current
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Construction and Landscaping
Landscaping Company
06.2021 - 07.2022
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
- Educated clients on proper care and maintenance of landscaping projects.
- Installed lights, sprinklers and other outdoor features based on requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - LEPP
University of Washington
Seattle, WA09.2027
High School Diploma -
Redmond High School
Redmond, WA06.2023
Skills
- Cash Handling
- Performance Improvement
- Customer Assistance
- Upselling Strategies
- Effective Working Relationships
- Time Management
- Customer Needs Assessments
- Profit and Revenue-Generating Strategies
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Blu Sardinia
12.2022 - Current
Construction and Landscaping
Landscaping Company
06.2021 - 07.2022
Busser
Blu Sardinia
04.2021 - Current
No Degree - LEPP
University of Washington
High School Diploma -
Redmond High School
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