Manuela Aulla
Queens
Summary
Waitress with two years of experience, Working at different places and I have performed in multiple positions. Motivated professional familiar with food service operations and ready for challenging work. Offers flexible schedule, attention to detail and ability to stand continuously to serve guest and team needs. Careful with money and orders to avoid errors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Routte 66
New York
04.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to deliver food orders on time, ensuring customer satisfaction.
- Managed cash register operations and processed payments smoothly.
- Resolved customer complaints promptly, leading to improved satisfaction and repeat business.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
Counter Server And Waittres
Martha's Country Bakery
NewYorkCity
05.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Bussed and resettables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Answered customers' questions, recommended items, and recorded order information.
- Restocked counter supplies, condiments, napkins and silverware.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
Counter Server and Waitress
Panepinto Bakery
NewYorkCity
05.2023 - Current
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Bussed and resettables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items, and recorded order information.
- Restocked counter supplies, condiments, napkins and silverware.
- Took and processed over customer orders.
Hostess and waitress
Latino bites
NewYorkCity
04.2023 - 01.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Bussed and resettables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Answered customers' questions, recommended items, and recorded order information.
- Took and processed over customer orders.
- Greeted all guests upon arrival and offered immediate assistance.
Counter Server and waitress
Seba Seba
NewYorkCity
09.2022 - 04.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Bussed and resettables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items, and recorded order information.
- Restocked counter supplies, condiments, napkins and silverware.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Greeted all guests upon arrival and offered immediate assistance.
- Took and processed over customer orders.
Counter Person
Pecoshitas Bakery
NewYork
06.2022 - 09.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- Restocked counter supplies, condiments, napkins and silverware.
Education
Psychology - Social Science
Universidad Catolico Luis Amigo
Medellin05.2021
Bachelor -
Liceo San Rafael de Belen
Medellin11.2014
Skills
- Excellent Customer Service
- Works Well Under Pressure
- Team collaboration
- Cleanliness maintenance
- Menu knowledge
Certification
Qualifying Certificate In Food Protection
References
- Amparo Morales, Supervisor, Latino Bites, 06/01/22, 09/30/22
- Ana Rozou, Manager, Martha's Country Bakery, 08/01/21, 09/30/22
- Ingrid Paz, Manager, Seba Seba
Languages
- English
- Spanish, Native
- English, Second Language
Timeline
Server
Routte 66
04.2024 - Current
Counter Server And Waittres
Martha's Country Bakery
05.2023 - Current
Counter Server and Waitress
Panepinto Bakery
05.2023 - Current
Hostess and waitress
Latino bites
04.2023 - 01.2024
Counter Server and waitress
Seba Seba
09.2022 - 04.2023
Counter Person
Pecoshitas Bakery
06.2022 - 09.2022
Psychology - Social Science
Universidad Catolico Luis Amigo
Bachelor -
Liceo San Rafael de Belen