Manuela Banda
Smile Club
Channelview
2
Languages
4
years of professional experience
Demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Will bring a positive attitude and commitment to continuous learning and growth.
Work History
Front Receptionist
7 Months- Answer and direct incoming phone calls while professionally addressing patient inquiries.
- Obtained patients' vitals, sterilized the room, and packed tools.
- Knowledgeable in using an autoclave and sterilization.
- Facilitate patient check-in and appointment scheduling process.
- Verify insurance information and collect co-payments, or process billing and payment transactions.
- Explain treatment plans and financial options to patients.
- Maintain accurate patient records and documentation.
- Maintain cleanliness and organization of patient rooms and medical equipment.
Front House Member & Certified Trainer
1 Year- Delivered excellent customer service, contributing to increased customer satisfaction.
- Trained and mentored new team hires on company procedures and customer service standards, fostering a knowledgeable team.
- Adapted to changing operational needs in a fast-paced environment.
- Managed cash drawer and daily deposits, ensuring accurate financial reporting.
- Managed complaint resolution by employing active listening and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Receptionist
9 Months- Checked visitors in and out while ensuring campus protocol security.
- Trained new front desk staff on operational procedures and customer service standards.
- Communicated professionally with staff, students, parents, and visitors in person and over phone.
- Assisted administrators with daily office operations.
- Organized and maintained confidential files and school records.
Education
Associates of Natural Science - Nursing
- Obtained prerequisites for Nursing
- GPA: 3.9
- Dean's List 3 Semesters/2yrs
- Promise Scholarship- Manuela Banda
High School Diploma
- GPA: 3.8
- Promise Scholarship-Manuela Banda
- Relevant Coursework: Practicum: Patient Care Tech and ECG Tech
- Technical Honors Society Member
- Ranked in Top 5% of class 700
- SkillsUSA- Member
- HOSA- Club President
- Summa Cum Laude Graduate
- National Honors Society Member
Skills
Sterilization techniques
Vital signs monitoring
Appointment scheduling
Maintaining cleanliness
Patient observation
Problem-solving
Flexible and adaptable
Bilingual in Spanish and English
Friendly
positive attitude
Work prioritization
LICENSES
- (National Healthcare Association) Patient Care Technician/ Assistant: Issued May 2023 Expires: May 2027
- Basic Life Support (BLS), American Heart Association, Aug 2026 Expires: Aug 2028
- National Certified ECG Technician Issued: July 2023 Expired: July 2027
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Receptionist
Smile Club
01.2026 - CurrentRead More
Front House Member & Certified Trainer
Chick-fil-a
01.2025 - 01.2026Read More
Front Desk Receptionist
Channelview High School
08.2022 - 05.2023Read More
San Jacinto College
Associates of Natural Science from Nursing
Read More
Channelview High School
High School Diploma
Read More