Manuela Carranza
Houston,TX
Summary
Experienced Telecommunications Operator specializing in emergency and non-emergency call handling. Delivers accurate information promptly to enhance caller satisfaction. Coordinates with law enforcement and manages communication systems to improve operational efficiency and ensure safety for all stakeholders.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Telephone Operator
Alief Independent School District
Houston, Texas
09.2014 - 07.2026
- Managed incoming calls and directed them to appropriate personnel or departments.
- Routed calls to the correct department based on caller needs.
- Operated telecommunications systems for efficient call routing and management.
- Provided accurate information to callers regarding school programs and events.
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Identified locations and needs of callers to accurately send assistance.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Assisted in training new staff on dispatch procedures and systems usage
- Collaborated with team members to enhance operational efficiency and workflow.
- Maintained accurate records of dispatch activities and service requests.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Provided guidance to personnel regarding accidents and hazards about accidents, weather conditions or other hazards.
- Reported any issues that arose during telephone conversations to management for further investigation.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg, TX05-1980
Skills
- Emergency and non-emergency call handling
- Communication systems monitoring
- After-hours coordination with police and maintenance
- Data entry and management
- Database retrieval and verification
- Alarm system operation
Vehicle recovery
Security patrol arrangement
Languages
Spanish
Limited
Certification
- Master Telecommunications Certification
Accomplishments
- Dispatcher of the Year May 2026
Timeline
Telephone Operator
Alief Independent School District
09.2014 - 07.2026
High School Diploma -
Lamar Consolidated High School