Manuela Clement
Junction City,KS
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Experienced Tutor confident in helping students excel through individual and small group instruction. Focused on improving student academic performance and test readiness. Knowledgeable about district, state, and federal curriculum requirements.
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
MTSS Tutor
USD 475-Ware Elementary
Fort Riley , KS
12.2022 - Current
- Tutored students in course material to improve comprehension.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Supported classroom teachers in creating a positive learning environment for all students.
- Maintained attendance records and documented class activity.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
- Integrated technology into daily instruction through computer programs or online resources.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Conducted parent conferences discussing student progress in order to ensure successful inclusion into regular classrooms when appropriate.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Helped maintain a safe, orderly environment in the classroom.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
- Utilized various teaching methods such as lectures, discussions and demonstrations.
- Asked key questions prompting specific student responses to assess tutoring session progress.
- Attended training sessions, enhancing tutoring practices and techniques.
- Monitored student progress and provided feedback to parents.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Created and implemented individual lesson plans based on student learning styles.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
- Assisted students in finding useful study methods to enhance academic performance.
- Implemented curriculums to develop subject matter knowledge in pupils.
- Conducted small group activities and lessons to reinforce learning.
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
- Created and implemented intervention strategies or individualized education plans (IEPs).
- Reviewed class materials and discussed reading assignments, boosting comprehension.
Paraeducator, Special Education
USD 475- Ware Elementary
Fort Riley , KS
08.2022 - 12.2022
- Tutored students in course material to improve comprehension.
- Tutored neurodiverse children individually or in small groups to foster mastery of course concepts.
- Supported classroom teachers in creating a positive learning environment for all students.
- Maintained attendance records and documented class activity.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Provided supplemental supervision in classrooms, schoolyards, and cafeterias.
- Integrated technology into daily instruction through computer programs or online resources.
- Instructed small groups of students in alphabet, shapes and color recognition.
- Conducted parent conferences discussing student progress in order to ensure successful inclusion into regular classrooms when appropriate.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Notified instructors of errors or problems with assignments.
- Administered various assessment tools such as standardized tests or informal observations.
- Created lesson plans based on curriculum objectives outlined by district standards.
- Taught note-taking techniques and test strategies.
- Met one-on-one with autism students and implemented targeted behavioral plans.
- Collaborated with other professionals such as occupational therapists, speech pathologists, psychologists and social workers to provide comprehensive support services to special needs students.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Organized classroom materials and resources to facilitate an effective learning environment.
- Assisted in developing behavior management plans that addressed the specific needs of each student.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Supervised test taking and graded papers.
- Set up and assisted with audiovisual equipment operation.
- Advised instructor on student behavior or issues requiring immediate attention.
- Managed class of special education students in absence of lead teacher.
- Reviewed and reported on IEP progress.
- Assisted in the development and implementation of individualized education plans for students with special needs.
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Developed instructional materials that met the unique needs of each student's learning style.
- Monitored student progress and provided feedback to parents and school administrators on their academic performance.
- Oversaw classroom and teaching materials and requisitioned low-stock items.
- Provided disabled students with assistive devices and supportive technology.
Red Cross Volunteer
MEDAC-B
Stuttgart, Germany
01.2021 - 05.2021
- Conducted educational seminars on first aid techniques and CPR certification classes.
- Facilitated communication between staff members regarding upcoming projects or tasks.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Answered telephones to respond to questions or requests.
- Managed filing of prescriptions, both electronically and manually.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Provided education materials about medications to patients upon request.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Entered prescription information into computer databases.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Maintained proper storage and security conditions for drugs.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Organized work areas so that everything was easily accessible when needed.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Verified prescriptions and drug labels, documents and packages.
Patient Administrative Technician
USAHC (US American Health Clinic)
Grafenwoehr, Germany
03.1999 - 07.2013
- Subject matter expert in electronic filing system (AHLTA)
- Provided timely and accurate translations – german-english, english-german customer service representation, conducted weekly training
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained filing system according to established procedures.
- Answered incoming calls on multi-line telephone system; transferred callers as needed.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed calendar appointments for multiple personnel simultaneously.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized office supplies inventory and placed orders when necessary.
- Delivered exceptional customer service through direct communication with clients and team members.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- HIPPAA, CPR, CYBER Awareness, Equal Opportunity
Administrative/personal Assistant
CPPSO (consolidated personal property shipping ffice)
Grafenwoehr
02.1997 - 03.1999
- Coordinated inbound/outbound local and international shipments for the Department Of Defense through multiple international moving/freight Companies, to include Gosselin Worldwide, Christ Stuttgart, etc.
- Compiled data and prepared reports as requested by management personnel.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Coordinated logistics for meetings, conferences or other events.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created and distributed memos, emails, letters and forms.
- Performed various clerical tasks and organized office areas to promote productivity.
- Composed, edited and typed complex memos and reports with job-related software.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Updated databases with contact information provided by incoming correspondences.
- Drove customer feedback to deliver information to management for corrective action.
- Managed customer relations through responding promptly to inquiries via telephone or email.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Fachwirt fuer Buerokommunikation -
IHK
03.2001
Ausbildung zur Einzelhandelskauffrau -
07.1992
Berufsvorbereitendes Jahr -
07.1990
Qualifizierender Hauptschulabschluss -
09.1989
Skills
- Adobe Pro
- Microsoft Office
Excel, Outlook, PowerPoint
- Records Management
- Regulatory Compliance
- Document Preparation
- Telephone Reception
- Customer Service
- Recordkeeping
- Clerical Support
- Office Administration
- Appointment Coordination
- Scheduling
- Administrative Support
- Calendar Management
- Electronic Records Management
- Document Retrieval
- Sensitive Material Handling
- Critical Thinking
- Employee Communications
- Report Development
- Recordkeeping and Bookkeeping
- Scheduling and Calendar Management
- Multi-Line Phone Proficiency
- Filing and Data Archiving
- Excel Spreadsheets
- Records Management Systems
- Confidentiality and Data Protection
- Editing and Proofreading
- Word Processing
- Memo Preparation
- Dictation and Transcription
- Student Evaluation
- Skills Development
- Lesson Planning
- Personalized Learning Plans
- Educational Feedback
- Reading Comprehension
- Learning Techniques
- Homework Assistance
- Progress Reporting
- Activity-Based Learning
- Elementary Education
- Student Rapport Building
- Positive and Professional
- Group and Individual Instruction
- Verbal and Written Communication
- Confidence Building
- Student Progress Analysis
- Drug Inventory Control
- Supply Restocking
- Drug Inventory Management
- Medication Dispensing
- FDA Compliance
- Prescription Filling
- Supporting Pharmacy Operations
- Pharmacy Operations
- Labeling Prescriptions
- Verifying Orders
- Problem-Solving Skills
- Patient Education and Counseling
- Stocking Shelves
- FDA Drug Safety Guidelines
- Team Collaboration
- Staff Development
- Proper Labeling Procedures
- Ordering and Stocking Medications
- HIPAA
Certification
- HIPPA
- Equal Opportunity
- Sexual Harassment
- Antiterrorism
- Cybersecurity
- Basic Life Support
Timeline
MTSS Tutor
USD 475-Ware Elementary
12.2022 - Current
Paraeducator, Special Education
USD 475- Ware Elementary
08.2022 - 12.2022
Red Cross Volunteer
MEDAC-B
01.2021 - 05.2021
Patient Administrative Technician
USAHC (US American Health Clinic)
03.1999 - 07.2013
Administrative/personal Assistant
CPPSO (consolidated personal property shipping ffice)
02.1997 - 03.1999
Fachwirt fuer Buerokommunikation -
IHK
Ausbildung zur Einzelhandelskauffrau -
Berufsvorbereitendes Jahr -
Qualifizierender Hauptschulabschluss -
- HIPPA
- Equal Opportunity
- Sexual Harassment
- Antiterrorism
- Cybersecurity
- Basic Life Support
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