Manuela Londono Cruz
Linden,New Jersey
Summary
In my capacity as a Customer Service Representative for medical insurance claims, I engaged in direct communication with clients and healthcare providers within the United States. Additionally, as a Biochemical Engineer, I held the position of Process Engineer. My duties encompassed optimizing product development to achieve cost efficiencies, ensuring compliance with sanitation standards, and strictly adhering to protocol in order to provide the highest quality level and customer satisfaction. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manger
Super Arroz
- Administered payroll processes, ensuring timely and accurate compensation for all employees
- Took charge of inventory management, maintaining optimal stock levels and overseeing the procurement process for a team of 15 employees
- Handled customer concerns with a focus on providing efficient resolutions and maintaining high levels of customer satisfaction
Customer Service Representatives
Task-Us
- Responsible for handling and resolving client complaints in a timely manner
- Acted as a liaison by contacting clients and doctors to facilitate insurance claim processes.
Process Engineering
Alimentos Carnicos Ziru
2022.06 - 2024.01
- Evaluated new technologies and equipment upgrades to enhance overall process capabilities, ensuring market competitiveness.
- Provided technical assistance to production team when issues arose.
- Coordinated with suppliers to resolve raw material issues affecting production schedules.
Education
Bachelor of Biochemical engineering -
Universidad ICESI
Linden, New Jersey01.2023
High school
Reyes Catcatólicos01.2016
Skills
- Strategic Planning
- Initiative-Driven
- Teamwork
- Time Management
- Effective Communication
- Critical Thinking
Certification
Quality analysis
Team leader
Timeline
Process Engineering
Alimentos Carnicos Ziru
2022.06 - 2024.01
Manger
Super Arroz
Customer Service Representatives
Task-Us
Bachelor of Biochemical engineering -
Universidad ICESI
High school