Manuela Monsalve
New York,NY
Summary
Dedicated and reliable high school student with hands-on experience in retail sales and customer service. Demonstrated ability to thrive in fast-paced environments while maintaining a positive attitude and providing exceptional service. Skilled in assisting customers, handling transactions, and ensuring cleanliness and organization in retail and restaurant settings. A quick learner with strong communication skills and a commitment to teamwork and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Waitress
Kiosko 787
05.2024 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while also dealing with take-out orders such as Uber Eats, Grubhub, etc.
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sales Associate, Cashier
CVS Pharmacy
01.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Journeys Shoes
04.2023 - 02.2024
- Increased store revenue through the successful upselling of additional services and retail products.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Murry Bergtraum High School For Business Careers
New York, NY06.2025
Skills
- Customer Service
- Greeting guests
- Team Collaboration
- Cash Handling
- Cleanliness
- Order Taking
- Handling Complaints
- Patience and Empathy
- Professionalism and Courtesy
- Order Packaging
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
Kiosko 787
05.2024 - 07.2024
Sales Associate, Cashier
CVS Pharmacy
01.2024 - 06.2024
Sales Associate
Journeys Shoes
04.2023 - 02.2024
Murry Bergtraum High School For Business Careers
Similar Profiles
Jennifer RodriguezJennifer Rodriguez
Cashier at El KioskoCashier at El Kiosko
Karina elizabeth DuarteKarina elizabeth Duarte
Comercio at Pibes KioskoComercio at Pibes Kiosko
Patricia Garcia RiosPatricia Garcia Rios
Customer Service Representative at Kiosko #13Customer Service Representative at Kiosko #13