MANUELA COTA

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
• Enhanced office productivity by handling high volume of callers per day.
• Uploaded physician progress notes, history and physicals into electronic medical records.
• Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
• Gathered patient information by collecting demographic information from variety of sources.

• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Answered phone calls to provide assistance.
• Submitted diagnosis and procedure codes for insurance companies.
• Informed patients of financial responsibilities prior to rendering services.
• Collected information, verified insurance and collected co-payments
• Organized and managed medical supply inventory
• Assisted with referrals and prepared medical records for patients.
• Scheduled and confirmed appointments, organized files and answered phones.
• Coordinated benefits for high cost drugs
• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Conducted patient interviews to gather health history, vital signs and information about current medical issues.

• Answered multi-line phone system and directed callers to requested personnel and departments.
• Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing tests.
• Educated patients about medications, procedures and physician's instructions.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions.
• Interviewed patients to verify information, record medical history and confirm purpose of visit.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Acted as liaison between physician and patient, answering questions and delivering test results.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Organized charts, documents and supplies to maintain team efficiency.
• Monitored medical supply levels to confirm sufficient stock.

• Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Measured patient peak flows to improve workflow efficiency.
• Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
• EPSDT

Bill Payments

Check Cashing

Western Union Transaction