Manuela Sabrina Pereira
Springfield,MA
Summary
Dedicated and goal oriented with several years of experience in the hospitality and beauty industry. Possesses excellent customer service and problem-solving skills, as well as a commitment to providing a high-quality customer experience. Demonstrated success in developing strategies to improve customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Sales Manager
The Cosmetics Company Store-Estee Lauder
Estero, FL
09.2023 - 05.2024
- Established relationships with key clients, while maintaining existing customer base
- Managed daily operations of sales department, including supervision of staff members
- Educated customers about the proper use of cosmetics, fragrances and other beauty items
- Managed multiple tasks simultaneously while meeting tight deadlines
- Managed inventory levels by monitoring stock levels regularly
- Administered special promotions such as discounts or loyalty rewards programs
- Conducted regular meetings with team members to discuss performance objectives
- Trained and supervised staff in the use of beauty products and services
- Created strategies to maximize revenue from existing customers through loyalty programs
- Implemented promotional campaigns for beauty products and services
Lead Spa Coordinator & Manager
SkinCatering Salon and Spa
04.2022 - 07.2023
- Maintained high standards of cleanliness, safety and sanitation in the spa area and adhered to local health codes while overseeing maintenance of facility equipment and supplies
- Managed daily operations of spa and oversaw all staff members
- Tracked inventory levels of products, supplies and equipment within the spa area
- Managed online booking system
- Oversaw opening and closing procedures at the Spa including balancing cash registers at end of shift
- Assisted customers with product selection, order entry, and payment processing.
Sales Manager
Sephora at Kohl's
06.2021 - 12.2021
- Implemented innovative strategies to increase sales and improve customer satisfaction
- Managed sales team activities by evaluating needs of each territory
- Held daily check-ins with team members to set objectives and monitor progress
- Maintained a thorough knowledge of all products, services, and pricing to deliver accurate customer service
- Conducted skin analysis for clients to determine the best makeup options for their individual needs
- Provided makeup application advice to customers and assisted them in selecting appropriate products
- Educated customers on proper usage of cosmetic products and tools such as brushes and sponges
- Managed multiple projects and tasks
- Taught makeup applications to clients and suggested skincare routines.
Aesthetics Instructor
Jolie Hair and Beauty Academy
09.2018 - 03.2020
- Taught courses according to lesson plan to meet curriculum deadlines
- Prepared class sessions and assignments, helping students grasp course content and integrate learning outcomes
- Created learning-focused environment, encouraging student involvement and participation
- Developed lesson plans for a variety of age groups, including preschoolers and adults
- Collaborated with other educators to develop innovative approaches to instruction
- Adapted instructional materials to meet the needs of diverse learners
- Evaluated student coursework for quality and improvement
- Maintained accurate records of student performance data and attendance records.
Education
Jolie Hair And Beauty Academy
01.2016
Skills
- Spa Management
- Retail Management
- Sales Reporting
- KPI Tracking
- Consultative Sales
- Front Desk Management
- Inventory Control
- Seasonal Promotions
- Skin Analysis and Consultations
- Makeup and Skincare Application
- Infection Control
- Delegation and Supervision
Timeline
Sales Manager
The Cosmetics Company Store-Estee Lauder
09.2023 - 05.2024
Lead Spa Coordinator & Manager
SkinCatering Salon and Spa
04.2022 - 07.2023
Sales Manager
Sephora at Kohl's
06.2021 - 12.2021
Aesthetics Instructor
Jolie Hair and Beauty Academy
09.2018 - 03.2020
Jolie Hair And Beauty Academy
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