Manushi Shah
Lilburn,Ga
Summary
Detail-oriented and compassionate professional with experience in patient scheduling and customer service within healthcare settings. Skilled in managing high-volume appointments, maintaining patient confidentiality, and providing empathetic support to individuals during challenging times. Proven ability to ensure efficient scheduling processes and contribute positively to patient care teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Nisha's Boutique
09.2019 - 08.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Receptionist / Medical Assistant
Georgia Pain and Wellness Center
10.2016 - 08.2019
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Professionally and courteously verified appointment times with patients
- Assisted in the maintenance of medical charts and/or electronic medical records.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
MBA - Business Administration
University of West Georgia
Carrollton, GA05.2026
Bachelor of Science in Information Technology - System and Security
GEORGIA GWINNETT COLLEGE
LAWRENCEVILLE, GA08.2020
Skills
- Customer Service Management
- Training and mentoring
- Outstanding communication skills
Projects
Security Website, Georgia Gwinnett College, 2020, Created a website where documents can be encrypted and decrypted in different formats like AES, 3DES, Rabbit. Voice Recognition, Georgia Gwinnett College, 2019, Experiment on Google and Siri with a few phrases that we capture using normal conversation. We used that to unlock phones.
Languages
Hindi
Professional Working
Gujarati
Native or Bilingual
Certification
- Scrum Developer Certification
- Business Analyst (BA)
- Quality Assurance (QA)
Timeline
Store Manager
Nisha's Boutique
09.2019 - 08.2024
Receptionist / Medical Assistant
Georgia Pain and Wellness Center
10.2016 - 08.2019
MBA - Business Administration
University of West Georgia
Bachelor of Science in Information Technology - System and Security
GEORGIA GWINNETT COLLEGE
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