Manvir Kaur Heer
Avon,IN
Summary
Versatile and results-driven professional with extensive experience across healthcare and retail management. Excelled at Traditions at Reagan Park by enhancing patient satisfaction through compassionate care and vital signs monitoring. Demonstrated exceptional leadership at Geodis Logistics and Dunkin Donut's, improving team productivity and customer satisfaction. Skilled in time management and problem-solving, adept at fostering inclusive environments and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
CNA
Traditions at Reagan Park
10.2022 - 04.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Team Leader
Geodis Logistics
06.2020 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Store Manager
Dunkin Donut's
01.2014 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
QMA - Nursing
Dayspring Institute
Indianapolis, IN07.2024
CNA - Nursing
Indiana School of CNA
Indianapolis, IN09.2022
Phlebotomist - Nursing
Phlebotomy School
Indianapolis, IN09.2020
Bechelor Of Commerce - Accounting
SGHRS College India
Punjab India02.2012
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Basic life support
- Maintaining confidentiality
- Problem-solving
Languages
Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional
Timeline
CNA
Traditions at Reagan Park
10.2022 - 04.2024
Team Leader
Geodis Logistics
06.2020 - 02.2022
Store Manager
Dunkin Donut's
01.2014 - 03.2020
QMA - Nursing
Dayspring Institute
CNA - Nursing
Indiana School of CNA
Phlebotomist - Nursing
Phlebotomy School
Bechelor Of Commerce - Accounting
SGHRS College India
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