Manvir Singh Sandhu
Overland Park,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dey Distributing
Lenexa, Kansas
03.2026 - Current
- Addressed customer complaints through effective communication and problem-solving, fostering customer satisfaction.
- Guided customers through product inquiries and order placements, enhancing their purchasing experience.
- Processed returns and exchanges according to company policies.
- Coordinated shipping of parts directly to customers, ensuring prompt delivery.
Head Cashier
Ace Hardware
Overland Park, Kansas
02.2022 - 06.2026
- Oversaw cash register operations, ensuring transaction accuracy to maintain financial integrity.
- Coordinated cash handling procedures and maintained secure cash drawers.
- Trained new cashiers on customer service and payment processing procedures.
- Resolved customer complaints during shifts by listening to concerns and providing solutions. that arose during my shift.
- Trained new cashiers on product locations to improve customer assistance.
Customer Service Cashier
Total wine spirits beer & more
Overland Park, KS
10.2025 - 01.2026
- Processed customer transactions accurately and efficiently at a high-volume retail environment.
- Assisted customers in product selection and provided recommendations based on preferences.
- Maintained a clean and organized checkout area to enhance customer experience.
Warehouse Worker
Amazon
Lenexa, Kansas
06.2021 - 02.2022
- Operated forklifts to move inventory within the warehouse.
- Sorted and organized incoming shipments for efficient storage.
- Conducted regular inventory checks to maintain stock accuracy.
Education
Some College (No Degree) - Business Administration
Johnson County Community College
Overland Park, KSSkills
- Customer service
- Complaint resolution
- Order processing
- Transaction processing
- Cash handling
- Money handling
- Inventory management
- Stock management
- Inventory control
- Order fulfillment
- CRM
- CRM (CRM)
- Product knowledge
- Product education
- Customer education
- Effective communication
- Communication skills
- Team collaboration
- Training new staff
- New teller training
- Time management
- Multitask management
- Attention to detail
- Problem solving
- Escalation management
- Conflict management
- Problem resolution
- Adaptability to change
- Critical thinking
- Punctuality and reliability
- In-store support
- Documentation support
- Delivery coordination
- Retail marketing
- Service solutions
- Customer feedback
- Empathy and patience
- Empathy and patience
Timeline
Customer Service Representative
Dey Distributing
03.2026 - Current
Customer Service Cashier
Total wine spirits beer & more
10.2025 - 01.2026
Head Cashier
Ace Hardware
02.2022 - 06.2026
Warehouse Worker
Amazon
06.2021 - 02.2022
Some College (No Degree) - Business Administration
Johnson County Community College