Manya Collins
Rockford,IL
Summary
Detail-oriented Certified Tax Preparer with proficiency in tax software and client communication. Committed to enhancing tax savings through comprehensive analysis of financial documents.
Overview
11
11
years of professional experience
Work History
Certified Tax Preparer
Self Employment Tax Experts
Rockford, IL
01.2022 - Current
- Prepared and filed federal and state tax returns for diverse clientele, ensuring compliance with regulations.
- Reviewed client financial documents to identify deductions and credits, enhancing tax savings.
- Provided guidance on tax-related inquiries, fostering strong client relationships and trust.
- Mentored junior preparers in best practices for accurate data entry and client communication.
Inspector in Quality Assurance and Quality Control
Magna Exteriors
675 Corporate Pkwy, Belvidere, IL
02.2020 - 03.2023
- Conducted inspections on finished products to ensure adherence to quality standards and specifications.
- Collaborated with production teams to identify and resolve quality issues in real-time.
- Utilized measurement tools and equipment for precise evaluation of product integrity.
- Developed and implemented inspection protocols to enhance operational efficiency and accuracy.
Customer Service Representative
Servicom
175 Executive Pkwy, Rockford, IL 61107
05.2015 - 01.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multiple customer interactions simultaneously, ensuring a high level of service quality.
- Utilized CRM software to track and document customer issues for future reference and analysis.
- Collaborated with team members to streamline support processes, enhancing overall efficiency.
Education
Business Administration
Colorado Technical University
Colorado Springs, CO06-2027
Skills
- Income tax preparation
- Client communication
- Tax software mastery
- Payroll processing
Timeline
Certified Tax Preparer
Self Employment Tax Experts
01.2022 - Current
Inspector in Quality Assurance and Quality Control
Magna Exteriors
02.2020 - 03.2023
Customer Service Representative
Servicom
05.2015 - 01.2020
Business Administration
Colorado Technical University