MAOLY ROJAS MENDEZ

exceptional customer service, board passengers in a safety environment. Verify IDs, check in passengers, sell flight reservations, and announce arrivals/departures over the PA system. Tag, lifts, and handles customer luggage. Manage the jet-bridge on arrivals and departures.

• Provided safe and efficient ground handling services, including baggage loading/unloading and aircraft marshaling, while operating ground service equipment in compliance with FAA and company safety standards. Collaborated with team members to ensure on-time departures and a positive customer experience, and supported new hire development by mentoring and assisting with training initiatives.

• Delivered consistent customer service by resolving issues, promoting and referring banking products, and accurately performing routine teller transactions. Served as ATM custodian, balancing currency in the system and promptly reporting discrepancies to the branch manager to ensure accuracy and compliance.

• Assembled AED Plus defibrillators as part of a four-person production line, performing final assembly steps to ensure accuracy and quality. Verified labels and tag information, conducted functional tests, and confirmed units met inspection standards before progressing to the next stage.