Mapuana Lew
HONOLULU
Summary
Dynamic professional with experience at Delta Airlines, excelling in passenger assistance and effective problem-solving. Proven ability to manage multiple tasks under pressure while enhancing customer satisfaction. Skilled in time management and adept at coordinating complex schedules, ensuring seamless operations and a positive experience for clients.
Overview
24
24
years of professional experience
Work History
Hostess
Moana Surfrider Hotel
Honolulu, HI
03.2023 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Coordinated with servers to maintain efficient service flow during peak hours.
- Oversaw dining area cleanliness and organization, upholding high hygiene standards.
- Answered customer questions about hours, seating, and menu information.
Airport Customer Service Agent
Delta Airlines
Honolulu, HI
10.2010 - 07.2025
- Resolved customer inquiries and issues effectively, enhancing overall passenger satisfaction.
- Coordinated with ground services to ensure seamless baggage handling and on-time delivery.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
Legal Administrative Clerk
State of Hawaii Attorney Generals Office
Honolulu, HI
01.2002 - 09.2023
- Managed case files and legal documents to ensure compliance with office protocols.
- Coordinated scheduling for court appearances and attorney meetings, optimizing calendar efficiency.
- Assisted attorneys in drafting legal correspondence and briefs, enhancing communication flow.
- Maintained legal research databases, ensuring accurate information retrieval for case preparation.
Education
High School Diploma -
Kaimuki High School
Skills
- Passenger assistance
- Strong multitasking
- Time management expertise
- Flexible work schedule
- Effective problem solving
- Adaptable under pressure
- Problem-solving
Timeline
Hostess
Moana Surfrider Hotel
03.2023 - Current
Airport Customer Service Agent
Delta Airlines
10.2010 - 07.2025
Legal Administrative Clerk
State of Hawaii Attorney Generals Office
01.2002 - 09.2023
High School Diploma -
Kaimuki High School