Summary
Overview
Work History
Education
Skills
Education
Timeline
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MaQuan Cannon

Akron,OH

Summary

Focused on satisfying customers and clients by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities. Professional and ambitious Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated and Highly committed with a hardworking mentality to maintain quality of services and products.

Overview

13
13
years of professional experience

Work History

Personal Banker

US Bank National Association
11.2022 - Current
  • Cultivated relationships with clients to assess financial needs and recommend suitable products.
  • Executed account openings, loan applications, and transaction processes efficiently.
  • Analyzed client portfolios to identify opportunities for cross-selling financial solutions.
  • Led training sessions on compliance and regulatory requirements for banking operations.
  • Provided guidance on banking services, enhancing customer understanding and satisfaction.

Inside Sales Supervisor

Charter Spectrum
01.2021 - Current
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Organized and led staff meetings to share progress, establish goals and provide additional resources to keep team members on target.
  • Reviewed daily metrics of account executives to evaluate strengths and weaknesses, which allowed sales to be increased by 10%.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.

Personal Banker I

Fifth third Bank
03.2019 - 01.2021
  • Created detailed financial models and applied analytical tools to facilitate variance analysis.

  • Met with clients to facilitate budget management and financial guidance.

  • Helped customers open and close accounts, apply for loans and make sound financial decisions.

  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.

  • Created strategic financial solutions to suit individualized client needs.
  • Performed vault duties to handle large deposits of up to $250,000 and distribute currency to coworkers

Collection Team Leader

Huntington National Bank
09.2017 - 03.2019
  • Mentored new members on scripts, strategies and company information to maximize performance.

  • Met demands of busy collections group by performing high volume of daily calls.

  • Secured payments by following up with customers which disregarded promise to pay.

  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
    Interfaced with customers to bring accounts current with suitable repayment plans.

Recovery Specialist

Signet Jewelers
10.2016 - 09.2017
  • Verified that information in the computer system was up-to-date and accurate.
  • Identified and resolved system and account issues.
  • Built and maintained successful relationships with service providers, dealers and consumers.
  • Support customers with online billing and account issues.

ramp agent

delta airlines (dgs)
07.2015 - 10.2015
  • unloading and sorting freight and baggage
  • assisting with aircraft pushback and towing, deicing and other duties as assigned.
  • marshaling aircraft, and loading/unloading and sorting freight and baggage

Data Agent

Plus One Communications
12.2014 - 06.2015
  • Verified that information in the computer system was up-to-date and accurate.
  • Identified and resolved system and account issues.
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.

Support Staff

ViaQuest
02.2014 - 12.2014
  • Demonstrated strong communication skills through working as an Home health aide for viaquest
  • Charted and recorded information in client files
  • Worked closely with parents and teachers to implement consistent behavior therapy techniques at home and school

Support Staff

evant
07.2012 - 04.2014
  • Demonstrated strong communication skills through working as a Home health aide for Evant
  • Charted and recorded information in client files
  • Worked closely with parents and teachers to implement consistent behavior therapy techniques at home and school

Education

Bachelor of Science - Exercise Science

University of Akron
Akron, OH

High School Diploma -

John R. Buchtel High School
Akron, OH
06.2010

Skills

  • Detail oriented
  • Team leadership
  • Attention to detail
  • Cooperative team member
  • Understanding interpersonal skills
  • Computer proficient
  • Quick learner
  • Energetic and organized
  • Excellent analytical skills
  • Strong verbal communication

Education

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Timeline

Personal Banker

US Bank National Association
11.2022 - Current

Inside Sales Supervisor

Charter Spectrum
01.2021 - Current

Personal Banker I

Fifth third Bank
03.2019 - 01.2021

Collection Team Leader

Huntington National Bank
09.2017 - 03.2019

Recovery Specialist

Signet Jewelers
10.2016 - 09.2017

ramp agent

delta airlines (dgs)
07.2015 - 10.2015

Data Agent

Plus One Communications
12.2014 - 06.2015

Support Staff

ViaQuest
02.2014 - 12.2014

Support Staff

evant
07.2012 - 04.2014

High School Diploma -

John R. Buchtel High School

Bachelor of Science - Exercise Science

University of Akron

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