Mar Lopez
Fort Lauderdale,FL
Summary
Customer-focused professional with extensive experience in customer service, recognized for delivering exceptional client support and fostering high levels of satisfaction and loyalty. Proven ability to communicate effectively and solve problems efficiently, complemented by a strong work ethic and adaptability. Mastery of new skills is achieved quickly, enhancing overall service delivery.
Overview
13
13
years of professional experience
Work History
Crew Member
Trader Joe's
Napa, CA
09.2023 - 04.2024
- Provided excellent customer service to enhance guest experience consistently.
- Monitored inventory levels and communicated restock needs to management.
- Organized and restocked supplies to support operations and team productivity.
Barista Manager
Catahoula Coffee
Berkeley, CA
02.2018 - 03.2020
- Delivered exceptional service during peak times, ensuring customer satisfaction and smooth order processing.
- Led team of 15 members, overseeing scheduling, training, and conflict resolution.
- Ensured workspace cleanliness and organization.
Call Center Representative
Platika
Medellin, Antioquia
04.2011 - 07.2013
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Documented customer interactions accurately in the database for future reference.
- Collaborated with team members to resolve complex customer issues promptly.
Education
Some College (No Degree) - Photography
IDEARTES
Some College (No Degree) - Psychology
UNIMINUTO
Some College (No Degree) - Full Stack Developer
University of California, Berkeley
Berkeley, CASkills
- Bilingual in English and Spanish
- Call center experience
- Product and service solutions
- High-energy attitude
- Punctuality and reliability
- Critical thinking
- Problem-solving
- Product knowledge
- Strong teamwork
- Team-oriented
- Appointment scheduling
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
- Dylan Lydecker, program specialist at SAFER New Mexico (815) 503-2778
- Nicholas Rodriguez, police officer at Sacramento police department (916) 896-4917
Timeline
Crew Member
Trader Joe's
09.2023 - 04.2024
Barista Manager
Catahoula Coffee
02.2018 - 03.2020
Call Center Representative
Platika
04.2011 - 07.2013
Some College (No Degree) - Photography
IDEARTES
Some College (No Degree) - Psychology
UNIMINUTO
Some College (No Degree) - Full Stack Developer
University of California, Berkeley