Mara Fogg
Greeley,CO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Has multiple strengths that tie into customer service which includes, but is not limited to, data entry, upselling, conflict resolution, and problem solving.
Overview
10
10
years of professional experience
Work History
Server
Blue Mug Coffee Company
Greeley
09.2024 - Current
- Provided exceptional service to a high volume of daily customers.
- Delivered friendly and efficient service to enhance customer satisfaction and loyalty.
- Prepared and served a variety of beverages and food items promptly and to the highest standard.
- Increased sales by upselling alcohol and food items through tailored suggestions.
- Maintained personable and professional relationships with all customers, creating a welcoming and refreshing experience.
- Ensured cleanliness and organization of dining and service areas, contributing to a positive dining experience.
- Processed customer transactions accurately using point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Crew Member
Trader Joe's
Fort Collins, Colorado
07.2022 - 09.2024
- Assisted customers in selecting products and understanding store offerings.
- Operated cash registers and processed transactions efficiently and accurately.
- Stocked shelves and maintained product displays for optimal presentation.
- Conducted inventory analysis for designated section, identifying buying trends to order appropriate stock levels multiple times a week.
- Selected and documented produce eligible for donation to food bank, ensuring accurate inventory updates for donated stock.
- Enhanced customer experience by ensuring a welcoming environment consistently.
- Created a welcoming environment for all customers at all times.
- Monitored inventory levels and communicated shortages to management to facilitate timely restocking.
Shift Lead/Bartender/Line Cook
Cheba Hut Toasted Subs
Greeley, Colorado
07.2020 - 08.2021
- Supervised daily operations and staff performance during busy shifts.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Delegated tasks to employees and monitored activities and task completion.
- Trained new team members on customer service and food preparation procedures.
- Resolved customer complaints promptly to maintain service quality standards.
- Taught staff upselling techniques.
- Prepared and delivered all food and drinks to the highest standard.
- Educated team members on strategies to enhance sales through upselling.
Studio Manager
Pilates Yoga Company
Windsor, Colorado
05.2016 - 08.2017
- Managed daily operations of Pilates studio, maintaining clean and welcoming environment for clients.
- Coordinated staff schedules to ensure optimal class coverage.
- Oversaw customer service interactions, ensuring prompt resolution of client inquiries to enhance satisfaction.
- Facilitated daily studio operations by efficiently opening and closing the facility. the studio keeping it clean and up to a high standard.
- Coordinated client appointments to ensure efficient scheduling.
- Input new client data and updated existing client data.
- Used POS operations to sell merchandise.
- Supported social media engagement to enhance online visibility.
Education
Windsor High School
Windsor, ColoradoSkills
- Point-of-sale operation
- Dining customer service
- Customer service
- Upselling techniques
- Guest engagement
- Order accuracy
- Food sales and promotion
- Cash handling
- Inventory management
- Sales analysis
- Cleanliness standards
- Safe food handling
- Food running
- Dish preparation
- Shift management
- Staff supervision
- Scheduling coordination
- Team collaboration
- Multitasking and organization
- Time management
- Effective communication
- Problem solving
- Conflict resolution
- Team member support
- Professional appearance
- Professional demeanor
- Menu item recommendation
- Professional demeanor
- Food sales and promotion
References
References available upon request.
Timeline
Server
Blue Mug Coffee Company
09.2024 - Current
Crew Member
Trader Joe's
07.2022 - 09.2024
Shift Lead/Bartender/Line Cook
Cheba Hut Toasted Subs
07.2020 - 08.2021
Studio Manager
Pilates Yoga Company
05.2016 - 08.2017
Windsor High School