Mara Grant
Phoenix,AZ
Summary
Customer‑focused hospitality professional skilled in high‑volume communication, problem‑solving, and delivering clear, empathetic support. Proven ability to follow detailed procedures, manage sensitive information, and resolve issues efficiently—ready to bring strong service and organizational skills to a remote insurance role.
Overview
7
7
years of professional experience
Work History
Bartender
Blue Martini
Phoenix, AZ
08.2019 - Current
- Delivered exceptional customer service in high-pressure environments.
- Crafted signature cocktails utilizing extensive knowledge of menu.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained and mentored new bartenders on beverage preparation and service standards.
Education
GED -
Mountain Ridge
Glendale, AZ03-2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Hospitality service expertise
- Suggestive selling
- New hire training
Timeline
Bartender
Blue Martini
08.2019 - Current
GED -
Mountain Ridge
DECA
DECA is a career‑focused student organization that prepares emerging leaders and entrepreneurs in marketing, finance, hospitality, and management. It offers competitions, leadership development, and real‑world business experience for high school and college students.