Mara Heinsohn
DeKalb,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Member Coordinator
Illinois Mental Health Counselors Association
2022.12 - Current
- Created and Scheduled IMHCA's marketing email blasts
- Monitored and managed social media accounts.
- Engaged in various IMHCA webinars
- Fielded member questions through email and phone calls
Customer Service Representative
Consumer Cellular
2021.11 - 2022.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Content Marketing Specialist
Arizona Foundation Solutions
2019.08 - 2021.09
- Wrote long-form articles, blog posts, and whitepapers that showcased thought leadership in the industry.
- Collaborated with cross-functional teams to align content marketing efforts with company goals.
- Implemented A/B testing methods to refine messaging, design elements, and distribution channels for maximum impact.
- Developed a comprehensive editorial calendar to streamline content creation and publication processes.
Graphic Designer (Part Time)
Shark SUPS USA
2017.05 - 2020.03
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Developed creative design for print materials, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
Advertising Assistant
Autobody Toolmart
2018.08 - 2019.04
- Supported sales team with collateral materials that showcased company''s offerings in a persuasive manner.
- Increased customer engagement through the creation of compelling social media content.
- Conducted market research to identify trends and opportunities for new advertising initiatives.
- Assisted account managers with day-to-day tasks including proofreading ads'' copy before publication.
Ad Designer/Customer Service Representative
American Marketing And Publishing
2016.09 - 2018.08
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Television Production in Communication
Illinois State University
Normal, IL12.2014
Skills
Adobe Creative Suite
Customer Service
Social Media Management
Attention to Detail
Verbal Communication
Work Planning and Prioritization
Relationship Building
Timeline
Member Coordinator
Illinois Mental Health Counselors Association
2022.12 - Current
Customer Service Representative
Consumer Cellular
2021.11 - 2022.08
Content Marketing Specialist
Arizona Foundation Solutions
2019.08 - 2021.09
Advertising Assistant
Autobody Toolmart
2018.08 - 2019.04
Graphic Designer (Part Time)
Shark SUPS USA
2017.05 - 2020.03
Ad Designer/Customer Service Representative
American Marketing And Publishing
2016.09 - 2018.08
Bachelor of Science - Television Production in Communication
Illinois State University
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