MARA JACKSON
Orange Park,FL
Summary
To obtain a challenging professional career that utilizes skills, knowledge, and experience, promotes career advancement, and provides opportunities to learn new skills and expertise. Accomplished Hospital Manager with a 17-year solid history of achievement in the veterinary field. Committed to meeting and exceeding all performance objectives and implementing successful change management initiatives. Expertise in strategic planning, employee coaching, and medical facility management. Commended for outstanding organizational and leadership skills.
Overview
19
19
years of professional experience
Work History
HOSPITAL MANAGER
ANIMAL FRIENDS DERMATOLOGY
01.2018 - Current
- Human resources management
- Payroll functions
- Developed and implemented policies to improve the practice
- Ensure the practice stays within all allocated budgets
- Helped grow the practice to over 1 million in revenue
- Knowledgeable in Vetdata, Cardworks, Dayforce, Microsoft Office and Zoom and Teams video communication software
- Digital electronic database systems, scanning and importing of digital documents
- Relationship and team-building skills
- Ability to decrease staff turnover
- Customer service
- Leadership skills
- Problem resolution and de-escalation of customer complaints
- Provide training and coaching to staff.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
- Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
- Ensured compliance with state and federal regulations by conducting thorough audits of hospital procedures and documentation.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Ordered supplies and conducted routine inventories of supplies and equipment.
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
INVENTORY MANAGER/ VETERINARY TECHNICIAN
CLAY DUVAL PET EMERGENCY CLINIC
01.2018 - 01.2021
- Ordered and processed lab work and x-rays
- Triage patients
- Handled patient treatments, take vital signs, prep for procedures, draw blood, and obtain specimens, IVC placement
- Maintain and set up patient rooms
- Perform preventive maintenance on emergency equipment
- Perform EKGs
- Trained in Phlebotomy
- Utilize PC to enter and retrieve patient data
- Answer multi-line phone, operate fax and copy machine
- Order all supplies for the hospital
- Make sure all counts of supplies are up to date
- Knowledgeable in Cornerstone and Microsoft Office.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Developed and implemented policies and procedures for inventory management.
- Built and nurtured positive working relationships with vendors and suppliers.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
- Established re-order points and monitored supplier performance.
GAS TURBINE ELECTRICIAN
U.S. NAVY
01.2009 - 01.2013
- Ordered all supplies for the Main Propulsions Division
- Ran and maintained the Main Propulsions Division Training program where an outstanding was received for the training program.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable codes.
- Inspected electrical systems, equipment, and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Performed routine and complex maintenance and repairs on various electrical equipment.
OFFICE MANAGER/ VETERINARY TECHNICIAN
ORANGE PARK ANIMAL HOSPITAL
01.2006 - 01.2008
- Answered phone, scheduled patient appointments
- Greeted patients
- Updated patient charts
- Ordered and processed lab work and x-rays
- Handled patient treatments, take vital signs, prep for procedures, draw blood, and obtain specimens, IVC placement
- Composed statements for payment
- Ensured payroll was correct and timely
- Handled customer complaints.
Education
BACHELOR'S DEGREE IN SUPERVISION/OPERATIONAL MANAGEMENT -
FLORIDA STATE COLLEGE OF JACKSONVILLE
Jacksonville, FL01.2018
ASSOCIATE DEGREE IN BUSINESS MANAGEMENT -
FLORIDA STATE COLLEGE OF JACKSONVILLE
Jacksonville, FL01.2014
Skills
- Patient Care Coordination
- Operations Management
- Quality Improvement
- Staff Development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical Thinking
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
Timeline
HOSPITAL MANAGER
ANIMAL FRIENDS DERMATOLOGY
01.2018 - Current
INVENTORY MANAGER/ VETERINARY TECHNICIAN
CLAY DUVAL PET EMERGENCY CLINIC
01.2018 - 01.2021
GAS TURBINE ELECTRICIAN
U.S. NAVY
01.2009 - 01.2013
OFFICE MANAGER/ VETERINARY TECHNICIAN
ORANGE PARK ANIMAL HOSPITAL
01.2006 - 01.2008
BACHELOR'S DEGREE IN SUPERVISION/OPERATIONAL MANAGEMENT -
FLORIDA STATE COLLEGE OF JACKSONVILLE
ASSOCIATE DEGREE IN BUSINESS MANAGEMENT -
FLORIDA STATE COLLEGE OF JACKSONVILLE
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