Selena Cazares
Estero,FL
Summary
Veterinary professional with extensive experience in animal healthcare and clinical support. Proficient in assisting veterinarians during examinations and surgeries, and known for maintaining high standards in patient care. Team-oriented with strong commitment to achieving results, flexible to adapt to changing needs, and trusted by colleagues for reliability. Skilled in animal handling, medical record-keeping, and client communication. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Lead Technician
Animal Dermatology Clinic
01.2023 - Current
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Shift Lead/Lead Surgery Technician/Technician/CSR
Banfield Pet Hospital
07.2016 - 01.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Participated in continuing education opportunities to stay current on best practices within the veterinary field and shared education with colleagues.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Broward College
Fort Lauderdale, FLSkills
- Time management
- Staff training and development
- Customer service
- Customer relationship management
- Adaptability
Timeline
Lead Technician
Animal Dermatology Clinic
01.2023 - Current
Shift Lead/Lead Surgery Technician/Technician/CSR
Banfield Pet Hospital
07.2016 - 01.2023
High School Diploma -
Broward College
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