Summary
Overview
Work History
Skills
Languages
Certification
References
Timeline
Generic

María Magana

Las Vegas,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pulse Logistics
Las Vegas, NV
05.2022 - 02.2025
  • Assisted customers with inquiries and issues regarding shipping and delivery services.
  • Handled customer complaints and resolved problems efficiently and professionally.
  • Collaborated with team members to improve service response times and customer satisfaction.
  • Processed orders and coordinated with warehouse staff for timely shipments.
  • Provided support to new team members, sharing knowledge of procedures and systems.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Pilot Freight Services
Las Vegas, Nevada
04.2021 - 04.2022
  • Assisted customers with inquiries and issues regarding shipping and delivery services.
  • Handled customer complaints and resolved problems efficiently and professionally.
  • Processed orders and coordinated with warehouse staff for timely shipments.

Customer Service Representative

DSI Logistics
Las Vegas, NV
10.2018 - 04.2021
  • Assisted customers with inquiries and issues regarding shipping and delivery services.
  • Handled customer complaints and resolved problems efficiently and professionally.
  • Collaborated with team members to improve service response times and customer satisfaction.

Skills

  • Customer service
  • Order processing
  • Conflict resolution
  • Team collaboration

Languages

English
Professional
Spanish
Full Professional

Certification

Customer service certification completed.

References

References available upon request.

Timeline

Customer Service Representative

Pulse Logistics
05.2022 - 02.2025

Customer Service Representative

Pilot Freight Services
04.2021 - 04.2022

Customer Service Representative

DSI Logistics
10.2018 - 04.2021
María Magana