María Ponce Galvan
Dinuba,CA
Summary
A dedicated and intelligent individual who understands the importance of leadership and communication within others. Equality proficient in working alone or as a member of a team.
Experienced shipping supervisor with a proven track record of effectively managing logistics and overseeing shipping operations. Skilled in coordinating the movement of goods, optimizing shipping processes, and ensuring timely deliveries. Proficient in leading teams to achieve productivity targets and maintain quality standards. .
Overview
6
6
years of professional experience
Work History
Shipping Supervisor
Booth Ranches Llc
Orange Cove, CA
01.2025 - Current
- Informed upper management or department heads of items loaded or problems encountered.
- Investigated lost packages or delayed deliveries with carriers or customers.
- Monitored workers and reviewed completed work for proper performance.
- Inspected equipment for wear, specifications adherence and issues.
- Assisted in developing strategies for improving efficiency within the shipping department.
- Conducted regular audits of inventory levels stored in warehouses to ensure accuracy.
- Analyzed data from customer feedback surveys to determine areas needing improvement in the shipping department.
- Supervised shipping personnel to ensure efficient and accurate completion of tasks.
- Monitored staff performance to ensure compliance with company policies and procedures regarding packaging, labeling, and shipping deadlines.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Checked loaded materials compared to work orders for correctness.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Managed communication between customers, vendors, suppliers, and other stakeholders throughout the entire shipment process.
- Directed and managed the shipping team staff, delivering continuous training to improve employees' skills.
- Collaborated with cross-functional teams, such as sales and marketing departments, on projects related to product launches or promotions.
- Presented and explained work orders to the team.
- Completed or assisted with difficult or skilled tasks.
- Resolved customer complaints related to shipment discrepancies or delays in a timely manner.
- Prepared and led staff training and instruction.
- Performed regular inspections of warehouse areas to identify potential hazards or issues requiring corrective action.
- Held staff meetings to share project information and address specific issues.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Created monthly reports on shipping activities for management review.
- Tracked and reconciled warehouse inventory, slashing unchecked supply errors.
- Coordinated with carriers to schedule pick-up and delivery times for shipments.
- Estimated project materials, time and staffing requirements based on work orders and job specifications.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
- Reported employee time, job expenses and inspections results in work records.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Shipping Lead
Booth Ranches Llc
Orange Cove
10.2022 - 01.2025
- Traced missing material and shipments through vendor and customer communications.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Compared and verified identifying information of outgoing shipments.
- Reviewed work orders to determine work assignments and material and equipment needs.
- Completed daily document logs to track shipments and inventory.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Oversaw the loading of trucks and ensured that shipments were properly secured for transport.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Export phytos
- Scheduled export pick up
Waitress - Cashier
El Bukanas Restaurant
04.2019 - 11.2023
- Exceptional, personalized customer service
- Taking customer orders and delivering food and beverages
- Collect cash, checks, and credit card payments from customers
- Maintain cash control over the register drawer and verify amounts are correct
Shipping Clerk
Booth Ranches
Orange Cove, USA
03.2020 - 09.2022
- Oversees and keeps records of all shipping and receiving
- Answering/directing calls
- Checking in checking out truck drivers
- Responsible for organizing and transferring fruits from one location to another
- (weeks of training for QC and Tagging)
Payroll/ Secretary
Más Contracting
Reedley, USA
04.2019 - 03.2020
- Payroll: calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments
- Resolves payroll discrepancies by collecting and analyzing information
- Secretary: Answering and directing calls, Organizing documents and files, Greeting business clients and guests, Maintaining and ordering office supplies
Education
High School Diploma -
Reedley Adult School
Reedley, CASkills
- Bilingual (Spanish/English)
- Reliable
- Customer service
- Work well under pressure
- Shipping (Famous)
- Domo program
- Inventory management
- Data analysis
- Employee training
- Customer communication
- Safety compliance
- Performance monitoring
- Problem resolution
- Team leadership
- Regulatory compliance
- Document management
- Process improvement
- Time management
- Attention to detail
- Adaptability
- Staff supervision
- Computer skills
- Information verification
- Interpersonal communication
- Team management
- MS office
- Team building
- Problem-solving
- Email and phone communication
- Safety standards
- Safety and compliance
- Shipping and receiving
- Critical thinking
- Analytical thinking
- Payroll (Data Tech)
- USDA (Phyto)
Timeline
Shipping Supervisor
Booth Ranches Llc
01.2025 - Current
Shipping Lead
Booth Ranches Llc
10.2022 - 01.2025
Shipping Clerk
Booth Ranches
03.2020 - 09.2022
Waitress - Cashier
El Bukanas Restaurant
04.2019 - 11.2023
Payroll/ Secretary
Más Contracting
04.2019 - 03.2020
High School Diploma -
Reedley Adult School