Mara Rodrigues
Summary
Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
22
22
years of professional experience
Work History
Manager's Assistant
Chaves Bakery & Deli
Bridgeport, CT
03.2009 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Customer Service Representative and Billing
Finery's LLC
Torres Vedras, Portugal
01.2000 - 09.2008
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Responded to customer concerns and questions on daily basis.
Education
Certificate - Medical Billing And Coding
Training Direct
Bridgeport, CT04.2022
GED -
Stratford High School
Stratford, CT06.2019
High School Diploma -
Aristobulo Barbosa Leao
Brazil11.1998
Skills
- Confidentiality and Data Protection
- Computers and Technology
- Database and Client Management Systems
- Customer Loyalty
- Document and File Management
- Records Organization and Review
- Protested Check Handling
- Claim Processing
- Customer Contact
- Customer Transactions
- Credits and Refunds
- Customer Relations
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Professional Working
Timeline
Manager's Assistant
Chaves Bakery & Deli
03.2009 - Current
Customer Service Representative and Billing
Finery's LLC
01.2000 - 09.2008
Certificate - Medical Billing And Coding
Training Direct
GED -
Stratford High School
High School Diploma -
Aristobulo Barbosa Leao
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